International Journal of Finance and Banking Research

| Peer-Reviewed |

Mobile Banking Operations and Banking Facilities to Rural People in Bangladesh

Received: Jan. 23, 2016    Accepted: May 17, 2016    Published: Aug. 04, 2016
Views:       Downloads:

Share This Article

Abstract

Mobile financial service is an approach to offering banking system which enables users to perform banking transaction. It is easy and cost effective for mobile transaction. In Bangladesh, several banks are providing their banking service via mobile technology which is very much effective for customers. This research paper examines the Mobile banking system of commercial banks, technology that are using mobile bank and factors of influences the uses of mobile bank. In Bangladesh perspective identify problems and challenges how does the user in risk with regards to mobile Banking and the benefits of users. Data were collected through observation of banking services related to mobile technology, and interviewed clients, agents and bank officials. The results revealed that mobile banking system are easy for modern banking system. The mobile banking that does can be handled all over in remote area within a single moment. Mobile banking through an SMS based service would require the lowest amount of effort, in terms of cost and time. Mobile Application based banking is poised to be a big m-commerce feature in Bangladesh and it could well be the driving factor to increase sales of high-end mobile phones.

DOI 10.11648/j.ijfbr.20160204.14
Published in International Journal of Finance and Banking Research ( Volume 2, Issue 4, August 2016 )
Page(s) 147-162
Creative Commons

This is an Open Access article, distributed under the terms of the Creative Commons Attribution 4.0 International License (http://creativecommons.org/licenses/by/4.0/), which permits unrestricted use, distribution and reproduction in any medium or format, provided the original work is properly cited.

Copyright

Copyright © The Author(s), 2024. Published by Science Publishing Group

Keywords

M-banking, SMS Banking, bKash, Rural People, DBBL, IBBL

References
[1] www.google.com.[Accessed on May.1, 2014].
[2] www.answer.com.[Accessed on Dec.12, 2013].
[3] www.bkash.com. [Accessed on Feb. 23, 2014].
[4] www.dbbl.com.bd. [Accessed on Feb.15, 2014].
[5] http://www.scribd.com/doc/. [Accessed on April 1, 2014].
[6] http://www.dutchbanglabank.com/electronic_banking/mobile_banking.html.[Accessed April 1, 2014].
[7] BRAC Bank mobile bank news. [Accessed on Mar. 10, 2014].
[8] http://en.wikipedia.org/wiki/Mobile_banking. [Accessed on Mar 13, 2014].
[9] Mobile Financial Services in Bangladesh: An Overview of Market Development- Bangladesh Bank, July 2012
[10] S. M. S. Ahmed, S. J. Rayhan, M. A. Islam, and S. Mahjabin, “Problems and prospects of mobile banking in Bangladesh”, Journal of Information Engineering and Applications, pp: Vol 1, no.6, pp.16-34, 2011.
[11] H. Bauer, M. Hammer schmidt, and T. Falk, “Measuring the quality of e-banking portals,” International Journal of Bank Marketing, vol. 23, pp. 153-175, 2005.
[12] S. Barnes and B. Corbitt, “Mobile banking: Concept and potential,” International Journal of Mobile Communications, vol. 1, pp. 273-288, 2003
[13] Rotimi, Oludele, and Bamidele, “SMS Banking Services: A 21stcentury innovation in banking technology,” Journal of Issues in Informing Science and Information Technology, vol. 4, pp. 227-234, 2007
[14] W. Poon, “Users’ adoption of e-banking services: The Malaysian perspective,” Journal of Business and Industrial Marketing, vol. 23, pp. 59-69, 2008.
[15] Brown, I., Cajee, Z., Davies, D., & Stroebel, S. (2003). Cell phone banking: Predictors of adoption in South Africa--an exploratory study. International Journal of Information Management, 23(5), 381-394.
[16] Mobile Banking in Developing Countries: Secure Framework for Delivery ofSMS-banking Services, by Abunyang Emmanuel, Radboud University Nijmegen
[17] Niina Mallat, Matti Rossi, and Virpi Kristiina Tuunainen (2004), Mobile Banking Services Communications of the ACM, 47, 5 pp 42-46
[18] GSM technical specification (1997), Digital cellular telecommunications system (Phase 2+); General description of a GSM Public Land Mobile Network (PLMN), http://www.etsi.org.
[19] Jonathan Knudsen (2002), MIDP Application Security: design Concerns and Cryptography, Sun Developer network; http://developers.sun.com/techtopics
[20] William Stallings (2003), Network Security Essentials, Pearson Education, Inc. Upper Saddle river, New Jersey USA.
[21] Jonathan Knudsen (2002), MIDP Application Security: design Concerns and Cryptography, Sun Developer network. http://developers.sun.com/techtopics
[22] CGAP 2006. ‘Mobile Phone Banking and Low-Income Customers Evidence from South Africa’ retrieved from: http://www.globalproblems-globalsolutions- Retrieved on 12 July, 2012
[23] ABC knowledge center leading: the chance of business research in Bangladesh
[24] Amin, H., Hamid, M. R. A., Lada, S., & Anis, Z. (2008). The adoption of mobile banking in Malaysia: The case of Bank Islam Malaysia Berhad (BIMB).International Journal of Business and Society, 9, 43-53.
[25] Amin, H., Muhammad, M. Z., Hamid, M. R. A., & Lada, S. (2006). Explaining intention to use SMS banking among Bank Islam Malaysia Berhad (BIMB) customers: Is gender a good indicator? Proceeding of IBBC, 2, 92-101
[26] Baraghani, S., N. (2007) Factors Influencing the Adoption of Internet Banking. Master Thesis. Tarbiat Modares University of Engineering Department of Industrial Engineering.
[27] Cheong, J. H., & Park, M. C. (2005). Mobile internet acceptance in Korea. Internet Research, 15(2), 125-140.
[28] Chiu, Y. B., Lin, C. P., & Tang, L. L. (2005). Gender differs: Assessing a model of online purchase intentions in e-tail service. International Journal of Service Industry Management, 16(5), 416-435.
[29] Compeau, D. R., & Higgins, C. A. (1995). Computer self-efficacy: Development of a measure and initial test. MIS Quarterly, 19(2), 189-211.
[30] Guriting, P., & Ndubisi, N. O. (2006). Borneo online banking: Evaluating customer perceptions and behavioural intention. Management Research News, 29(1/2), 6-15. Jayawardhena, C., & Foley, P. (1998).
[31] Overcoming Constraints on Electronic Commerce — Internet Payment Systems. Journal of General Management, 24(2), 19-35.
[32] Kohli, K. (2004). SMS in banking. Paladion Knowledge Series, Issue January 2004. [On-line]. Available: http://www.paladion.net/papers/KSeries Secure SMS Banking.pdf
[33] http://www.scribd.com/doc/103647559/2.[Accessed on Jan. 10, 2014].
[34] Lin, H. H. (2010), An Empirical Investigation of Mobile Banking Adoption: The Effect of Innovation Attributes and Knowledge-Based Trust. International Journal of Information Management.
[35] How croft, B., Hamilton, R., & Hewer, P. (2002). Consumer attitude and the usage and adoption of home-based banking in the United Kingdom. International Journal of Bank Marketing, 20(3), 111- 121
[36] Wang, Y. S., Wang, Y. M., Lin, H. H., & Tang, T. I. (2003). Determinants of user acceptance of internet banking: An empirical study. International Journal of Service Industry Management, 14(5), 501-519.
[37] http://www.bb.org.bd/fnansys. [Accessed on April 23, 2014].
Cite This Article
  • APA Style

    K. M. Anwarul Islam, Umme Salma. (2016). Mobile Banking Operations and Banking Facilities to Rural People in Bangladesh. International Journal of Finance and Banking Research, 2(4), 147-162. https://doi.org/10.11648/j.ijfbr.20160204.14

    Copy | Download

    ACS Style

    K. M. Anwarul Islam; Umme Salma. Mobile Banking Operations and Banking Facilities to Rural People in Bangladesh. Int. J. Finance Bank. Res. 2016, 2(4), 147-162. doi: 10.11648/j.ijfbr.20160204.14

    Copy | Download

    AMA Style

    K. M. Anwarul Islam, Umme Salma. Mobile Banking Operations and Banking Facilities to Rural People in Bangladesh. Int J Finance Bank Res. 2016;2(4):147-162. doi: 10.11648/j.ijfbr.20160204.14

    Copy | Download

  • @article{10.11648/j.ijfbr.20160204.14,
      author = {K. M. Anwarul Islam and Umme Salma},
      title = {Mobile Banking Operations and Banking Facilities to Rural People in Bangladesh},
      journal = {International Journal of Finance and Banking Research},
      volume = {2},
      number = {4},
      pages = {147-162},
      doi = {10.11648/j.ijfbr.20160204.14},
      url = {https://doi.org/10.11648/j.ijfbr.20160204.14},
      eprint = {https://download.sciencepg.com/pdf/10.11648.j.ijfbr.20160204.14},
      abstract = {Mobile financial service is an approach to offering banking system which enables users to perform banking transaction. It is easy and cost effective for mobile transaction. In Bangladesh, several banks are providing their banking service via mobile technology which is very much effective for customers. This research paper examines the Mobile banking system of commercial banks, technology that are using mobile bank and factors of influences the uses of mobile bank. In Bangladesh perspective identify problems and challenges how does the user in risk with regards to mobile Banking and the benefits of users. Data were collected through observation of banking services related to mobile technology, and interviewed clients, agents and bank officials. The results revealed that mobile banking system are easy for modern banking system. The mobile banking that does can be handled all over in remote area within a single moment. Mobile banking through an SMS based service would require the lowest amount of effort, in terms of cost and time. Mobile Application based banking is poised to be a big m-commerce feature in Bangladesh and it could well be the driving factor to increase sales of high-end mobile phones.},
     year = {2016}
    }
    

    Copy | Download

  • TY  - JOUR
    T1  - Mobile Banking Operations and Banking Facilities to Rural People in Bangladesh
    AU  - K. M. Anwarul Islam
    AU  - Umme Salma
    Y1  - 2016/08/04
    PY  - 2016
    N1  - https://doi.org/10.11648/j.ijfbr.20160204.14
    DO  - 10.11648/j.ijfbr.20160204.14
    T2  - International Journal of Finance and Banking Research
    JF  - International Journal of Finance and Banking Research
    JO  - International Journal of Finance and Banking Research
    SP  - 147
    EP  - 162
    PB  - Science Publishing Group
    SN  - 2472-2278
    UR  - https://doi.org/10.11648/j.ijfbr.20160204.14
    AB  - Mobile financial service is an approach to offering banking system which enables users to perform banking transaction. It is easy and cost effective for mobile transaction. In Bangladesh, several banks are providing their banking service via mobile technology which is very much effective for customers. This research paper examines the Mobile banking system of commercial banks, technology that are using mobile bank and factors of influences the uses of mobile bank. In Bangladesh perspective identify problems and challenges how does the user in risk with regards to mobile Banking and the benefits of users. Data were collected through observation of banking services related to mobile technology, and interviewed clients, agents and bank officials. The results revealed that mobile banking system are easy for modern banking system. The mobile banking that does can be handled all over in remote area within a single moment. Mobile banking through an SMS based service would require the lowest amount of effort, in terms of cost and time. Mobile Application based banking is poised to be a big m-commerce feature in Bangladesh and it could well be the driving factor to increase sales of high-end mobile phones.
    VL  - 2
    IS  - 4
    ER  - 

    Copy | Download

Author Information
  • Department of Business Administration, The Millennium University, Dhaka, Bangladesh

  • Department of Computer Science and Engineering, Bangladesh University, Dhaka, Bangladesh

  • Section