@article{10.11648/j.ajnhs.20220302.11,
  author = {Tsegaye Beyene and Usmael Mohammed and Tilaye Workineh and Ibrahim Mohammed},
  title = {Client Satisfaction and Associated Factors Among Family Planning Service Users In Public Health Facilities of Adama Town, Oromia Region, Ethiopia},
  journal = {American Journal of Nursing and Health Sciences},
  volume = {3},
  number = {2},
  pages = {21-28},
  doi = {10.11648/j.ajnhs.20220302.11},
  url = {https://doi.org/10.11648/j.ajnhs.20220302.11},
  eprint = {https://article.sciencepublishinggroup.com/pdf/10.11648.j.ajnhs.20220302.11},
  abstract = {Client satisfaction is perception toward the service provider’s performance that meets or exceeds his or her expectation. In Africa 40% of maternal deaths could have been averted through use of family planning services. Client satisfaction has been found as a key determinant of uptake and continued use of family planning services. Information gap about level of client satisfaction towards family and contributing factors were assessed in this study. Therefore this study assessed Client satisfaction and associated factors among family planning service users in public health facilities of Adama town from, October 1 to December 30, Ethiopia, 2018. Methods: Facility based cross-sectional study design was employed among 417 women who come for Family planning service in public health facilities of Adama town was included consecutively. Data was collected by trained data collectors using semi structured and pretested questionnaires. The collected data were coded and entered in to Epi info version 7 and exported to SPSS version 20 for cleaning and analysis. Descriptive statistics was used to summarize socio demographic characteristics, reproductive health related data and to describe magnitude of service satisfaction. Bivariate and multivariate logistic regression models were used to determine the associated factors. Result: A total of 417 study subjects were included in this study with 100% response rate. The mean age was (26.04±4.45SD). About 52.0%; 95% CI (47.5; 56.4) of clients were satisfied with family planning service. No education level (AOR: 3.55; 95% CI: 1.11, 11.35), gravidity Conclusion: The level of satisfaction towards family planning service was considerably low compared to study done in similar setting that reported up to 76.4%. Health service provider and health facility management should act on activities that increase client satisfaction. Educational status, gravidity, waiting time, information on side effect of Family planning method, having history of side effect and given written information on side effect were factors associated with level of satisfaction.},
 year = {2022}
}

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TY  - JOUR
T1  - Client Satisfaction and Associated Factors Among Family Planning Service Users In Public Health Facilities of Adama Town, Oromia Region, Ethiopia
AU  - Tsegaye Beyene
AU  - Usmael Mohammed
AU  - Tilaye Workineh
AU  - Ibrahim Mohammed
Y1  - 2022/06/09
PY  - 2022
N1  - https://doi.org/10.11648/j.ajnhs.20220302.11
DO  - 10.11648/j.ajnhs.20220302.11
T2  - American Journal of Nursing and Health Sciences
JF  - American Journal of Nursing and Health Sciences
JO  - American Journal of Nursing and Health Sciences
SP  - 21
EP  - 28
PB  - Science Publishing Group
SN  - 2994-7227
UR  - https://doi.org/10.11648/j.ajnhs.20220302.11
AB  - Client satisfaction is perception toward the service provider’s performance that meets or exceeds his or her expectation. In Africa 40% of maternal deaths could have been averted through use of family planning services. Client satisfaction has been found as a key determinant of uptake and continued use of family planning services. Information gap about level of client satisfaction towards family and contributing factors were assessed in this study. Therefore this study assessed Client satisfaction and associated factors among family planning service users in public health facilities of Adama town from, October 1 to December 30, Ethiopia, 2018. Methods: Facility based cross-sectional study design was employed among 417 women who come for Family planning service in public health facilities of Adama town was included consecutively. Data was collected by trained data collectors using semi structured and pretested questionnaires. The collected data were coded and entered in to Epi info version 7 and exported to SPSS version 20 for cleaning and analysis. Descriptive statistics was used to summarize socio demographic characteristics, reproductive health related data and to describe magnitude of service satisfaction. Bivariate and multivariate logistic regression models were used to determine the associated factors. Result: A total of 417 study subjects were included in this study with 100% response rate. The mean age was (26.04±4.45SD). About 52.0%; 95% CI (47.5; 56.4) of clients were satisfied with family planning service. No education level (AOR: 3.55; 95% CI: 1.11, 11.35), gravidity Conclusion: The level of satisfaction towards family planning service was considerably low compared to study done in similar setting that reported up to 76.4%. Health service provider and health facility management should act on activities that increase client satisfaction. Educational status, gravidity, waiting time, information on side effect of Family planning method, having history of side effect and given written information on side effect were factors associated with level of satisfaction.
VL  - 3
IS  - 2
ER  - 

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