Application of Humanistic Care in Improving Patients' Satisfaction with Nursing Service in Operating Room

Gui E Gao; Ding Xin Xu; Jin Ai He

doi:doi:10.11648/j.ajns.20211004.13

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Application of Humanistic Care in Improving Patients' Satisfaction with Nursing Service in Operating Room

Gui E Gao, Ding Xin Xu, Jin Ai He

Published in American Journal of Nursing Science (Volume 10, Issue 4)

Received: 1 July 2021 Accepted: 10 July 2021 Published: 15 July 2021

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Abstract

Objective: To observe the effect of detailed humanistic care in improving patients' satisfaction with nursing service in operating room. Methods: 100 patients who underwent surgery in the operating room of the inpatient department in a grade III-A general hospital in May 2019 (control group) and 100 patients in November 2019 (observation group) were selected to conduct a survey on their satisfaction with the nursing service in operating room. The projects with low satisfaction in the survey results of May 2019 were analyzed and corresponding intervening measures such as training all staff of operating room on humanistic knowledge, formulating guidelines for detailed humanistic care, and implementing humanistic care throughout the whole operation process were adopted. Then, comparative analysis was conducted on the survey results in May and in November. Result: Patients in the observation group were significantly more satisfied than those in the control group in terms of service awareness and attitude, pre-operation explanation and privacy protection (P<0.05). Conclusion: Implementing detailed humanistic care, improving the service awareness and attitude of nurses in operating room, explaining to patients before nursing procedure, and paying attention to the privacy protection of the whole operation process can improve patients' satisfaction with nursing service of operating room.

Published in	American Journal of Nursing Science (Volume 10, Issue 4)
DOI	10.11648/j.ajns.20211004.13
Page(s)	205-208
Creative Commons	This is an Open Access article, distributed under the terms of the Creative Commons Attribution 4.0 International License (http://creativecommons.org/licenses/by/4.0/), which permits unrestricted use, distribution and reproduction in any medium or format, provided the original work is properly cited.
Copyright	Copyright © The Author(s), 2021. Published by Science Publishing Group

Keywords

Humanistic Care, Patients' Satisfaction, Privacy Protection

References

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APA Style

Gui E Gao, Ding Xin Xu, Jin Ai He. (2021). Application of Humanistic Care in Improving Patients' Satisfaction with Nursing Service in Operating Room. American Journal of Nursing Science, 10(4), 205-208. https://doi.org/10.11648/j.ajns.20211004.13

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ACS Style

Gui E Gao; Ding Xin Xu; Jin Ai He. Application of Humanistic Care in Improving Patients' Satisfaction with Nursing Service in Operating Room. Am. J. Nurs. Sci. 2021, 10(4), 205-208. doi: 10.11648/j.ajns.20211004.13

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AMA Style

Gui E Gao, Ding Xin Xu, Jin Ai He. Application of Humanistic Care in Improving Patients' Satisfaction with Nursing Service in Operating Room. Am J Nurs Sci. 2021;10(4):205-208. doi: 10.11648/j.ajns.20211004.13

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@article{10.11648/j.ajns.20211004.13,
  author = {Gui E Gao and Ding Xin Xu and Jin Ai He},
  title = {Application of Humanistic Care in Improving Patients' Satisfaction with Nursing Service in Operating Room},
  journal = {American Journal of Nursing Science},
  volume = {10},
  number = {4},
  pages = {205-208},
  doi = {10.11648/j.ajns.20211004.13},
  url = {https://doi.org/10.11648/j.ajns.20211004.13},
  eprint = {https://article.sciencepublishinggroup.com/pdf/10.11648.j.ajns.20211004.13},
  abstract = {Objective: To observe the effect of detailed humanistic care in improving patients' satisfaction with nursing service in operating room. Methods: 100 patients who underwent surgery in the operating room of the inpatient department in a grade III-A general hospital in May 2019 (control group) and 100 patients in November 2019 (observation group) were selected to conduct a survey on their satisfaction with the nursing service in operating room. The projects with low satisfaction in the survey results of May 2019 were analyzed and corresponding intervening measures such as training all staff of operating room on humanistic knowledge, formulating guidelines for detailed humanistic care, and implementing humanistic care throughout the whole operation process were adopted. Then, comparative analysis was conducted on the survey results in May and in November. Result: Patients in the observation group were significantly more satisfied than those in the control group in terms of service awareness and attitude, pre-operation explanation and privacy protection (P<0.05). Conclusion: Implementing detailed humanistic care, improving the service awareness and attitude of nurses in operating room, explaining to patients before nursing procedure, and paying attention to the privacy protection of the whole operation process can improve patients' satisfaction with nursing service of operating room.},
 year = {2021}
}

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TY  - JOUR
T1  - Application of Humanistic Care in Improving Patients' Satisfaction with Nursing Service in Operating Room
AU  - Gui E Gao
AU  - Ding Xin Xu
AU  - Jin Ai He
Y1  - 2021/07/15
PY  - 2021
N1  - https://doi.org/10.11648/j.ajns.20211004.13
DO  - 10.11648/j.ajns.20211004.13
T2  - American Journal of Nursing Science
JF  - American Journal of Nursing Science
JO  - American Journal of Nursing Science
SP  - 205
EP  - 208
PB  - Science Publishing Group
SN  - 2328-5753
UR  - https://doi.org/10.11648/j.ajns.20211004.13
AB  - Objective: To observe the effect of detailed humanistic care in improving patients' satisfaction with nursing service in operating room. Methods: 100 patients who underwent surgery in the operating room of the inpatient department in a grade III-A general hospital in May 2019 (control group) and 100 patients in November 2019 (observation group) were selected to conduct a survey on their satisfaction with the nursing service in operating room. The projects with low satisfaction in the survey results of May 2019 were analyzed and corresponding intervening measures such as training all staff of operating room on humanistic knowledge, formulating guidelines for detailed humanistic care, and implementing humanistic care throughout the whole operation process were adopted. Then, comparative analysis was conducted on the survey results in May and in November. Result: Patients in the observation group were significantly more satisfied than those in the control group in terms of service awareness and attitude, pre-operation explanation and privacy protection (P<0.05). Conclusion: Implementing detailed humanistic care, improving the service awareness and attitude of nurses in operating room, explaining to patients before nursing procedure, and paying attention to the privacy protection of the whole operation process can improve patients' satisfaction with nursing service of operating room.
VL  - 10
IS  - 4
ER  -

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Author Information

Gui E Gao

School of Nursing, Jinan University, Guangzhou, China
Ding Xin Xu

School of Nursing, Jinan University, Guangzhou, China
Jin Ai He

The First Affiliated Hospital of Jinan University, Guangzhou, China

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Plain Text BibTeX RIS

APA Style

Gui E Gao, Ding Xin Xu, Jin Ai He. (2021). Application of Humanistic Care in Improving Patients' Satisfaction with Nursing Service in Operating Room. American Journal of Nursing Science, 10(4), 205-208. https://doi.org/10.11648/j.ajns.20211004.13

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ACS Style

Gui E Gao; Ding Xin Xu; Jin Ai He. Application of Humanistic Care in Improving Patients' Satisfaction with Nursing Service in Operating Room. Am. J. Nurs. Sci. 2021, 10(4), 205-208. doi: 10.11648/j.ajns.20211004.13

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AMA Style

Gui E Gao, Ding Xin Xu, Jin Ai He. Application of Humanistic Care in Improving Patients' Satisfaction with Nursing Service in Operating Room. Am J Nurs Sci. 2021;10(4):205-208. doi: 10.11648/j.ajns.20211004.13

Copy | Download

@article{10.11648/j.ajns.20211004.13,
  author = {Gui E Gao and Ding Xin Xu and Jin Ai He},
  title = {Application of Humanistic Care in Improving Patients' Satisfaction with Nursing Service in Operating Room},
  journal = {American Journal of Nursing Science},
  volume = {10},
  number = {4},
  pages = {205-208},
  doi = {10.11648/j.ajns.20211004.13},
  url = {https://doi.org/10.11648/j.ajns.20211004.13},
  eprint = {https://article.sciencepublishinggroup.com/pdf/10.11648.j.ajns.20211004.13},
  abstract = {Objective: To observe the effect of detailed humanistic care in improving patients' satisfaction with nursing service in operating room. Methods: 100 patients who underwent surgery in the operating room of the inpatient department in a grade III-A general hospital in May 2019 (control group) and 100 patients in November 2019 (observation group) were selected to conduct a survey on their satisfaction with the nursing service in operating room. The projects with low satisfaction in the survey results of May 2019 were analyzed and corresponding intervening measures such as training all staff of operating room on humanistic knowledge, formulating guidelines for detailed humanistic care, and implementing humanistic care throughout the whole operation process were adopted. Then, comparative analysis was conducted on the survey results in May and in November. Result: Patients in the observation group were significantly more satisfied than those in the control group in terms of service awareness and attitude, pre-operation explanation and privacy protection (P<0.05). Conclusion: Implementing detailed humanistic care, improving the service awareness and attitude of nurses in operating room, explaining to patients before nursing procedure, and paying attention to the privacy protection of the whole operation process can improve patients' satisfaction with nursing service of operating room.},
 year = {2021}
}

Copy | Download

TY  - JOUR
T1  - Application of Humanistic Care in Improving Patients' Satisfaction with Nursing Service in Operating Room
AU  - Gui E Gao
AU  - Ding Xin Xu
AU  - Jin Ai He
Y1  - 2021/07/15
PY  - 2021
N1  - https://doi.org/10.11648/j.ajns.20211004.13
DO  - 10.11648/j.ajns.20211004.13
T2  - American Journal of Nursing Science
JF  - American Journal of Nursing Science
JO  - American Journal of Nursing Science
SP  - 205
EP  - 208
PB  - Science Publishing Group
SN  - 2328-5753
UR  - https://doi.org/10.11648/j.ajns.20211004.13
AB  - Objective: To observe the effect of detailed humanistic care in improving patients' satisfaction with nursing service in operating room. Methods: 100 patients who underwent surgery in the operating room of the inpatient department in a grade III-A general hospital in May 2019 (control group) and 100 patients in November 2019 (observation group) were selected to conduct a survey on their satisfaction with the nursing service in operating room. The projects with low satisfaction in the survey results of May 2019 were analyzed and corresponding intervening measures such as training all staff of operating room on humanistic knowledge, formulating guidelines for detailed humanistic care, and implementing humanistic care throughout the whole operation process were adopted. Then, comparative analysis was conducted on the survey results in May and in November. Result: Patients in the observation group were significantly more satisfied than those in the control group in terms of service awareness and attitude, pre-operation explanation and privacy protection (P<0.05). Conclusion: Implementing detailed humanistic care, improving the service awareness and attitude of nurses in operating room, explaining to patients before nursing procedure, and paying attention to the privacy protection of the whole operation process can improve patients' satisfaction with nursing service of operating room.
VL  - 10
IS  - 4
ER  -

Copy | Download