Assessment of the Satisfaction of Patients Hospitalized and Those Who Recovered from COVID-19 in Guinea in 2021

Sadou Sow; Idrissa Diallo; Manengu Casimir Tshikolasoni; Abdoulaye Sow; Fode Bangaly Diakité; Check Tidiane Sidibe; Alpha Oumar Diallo; Amadou Bailo Diallo; Ibrahima Mariama Barry; Georges Alfred Kizerbo; Ahmadou Barry; John Chukwudi; Traore Tieble; Julien Ngoudoung Anoko; Mamadou Oury Balde

doi:doi:10.11648/j.cajph.20220804.12

Assessment of the Satisfaction of Patients Hospitalized and Those Who Recovered from COVID-19 in Guinea in 2021

Sadou Sow, Idrissa Diallo, Manengu Casimir Tshikolasoni, Abdoulaye Sow, Fode Bangaly Diakité, Check Tidiane Sidibe, Alpha Oumar Diallo, Amadou Bailo Diallo, Ibrahima Mariama Barry, Georges Alfred Kizerbo, Ahmadou Barry, John Chukwudi, Traore Tieble, Julien Ngoudoung Anoko, Mamadou Oury Balde

Published in Central African Journal of Public Health (Volume 8, Issue 4)

Received: 6 June 2022 Accepted: 28 June 2022 Published: 20 July 2022

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Abstract

It is recognized that patient satisfaction is an indicator of the quality of care. The objective of this work was to assess the satisfaction of hospitalized patients and those who recovered from COVID-19 in epidemiological treatment centers. A descriptive study for evaluation was carried out between December 03 and 18, 2020 in the health districts of Kaloum, Dixinn, Ratoma, Matam, Matoto, Coyah, Boké, and Kindia. Data collection was done by investigators through structured interviews using a validated questionnaire. A total of 472 people participated in the survey, including 118 in hospital and 354 cured; the sex ratio is 2.18. More than 50% of participants are satisfied with the hospitalization sites; cured people are more satisfied than hospitalized people 22% vs. 18%. Almost a quarter of the participants, 22% were frustrated at the level of sampling sites and the rendering of results. The delay in the sampling sites and the pain felt during the test are the main causes of the frustrations. The evaluation of the satisfaction of hospitalized and recovered patients helped to know the causes of the frustrations in a health emergency context during which there was a large influx of patients both in epidemiological treatment centers. However, further studies are required to complete this one to explore other areas of patient satisfaction better.

Published in	Central African Journal of Public Health (Volume 8, Issue 4)
DOI	10.11648/j.cajph.20220804.12
Page(s)	145-150
Creative Commons	This is an Open Access article, distributed under the terms of the Creative Commons Attribution 4.0 International License (http://creativecommons.org/licenses/by/4.0/), which permits unrestricted use, distribution and reproduction in any medium or format, provided the original work is properly cited.
Copyright	Copyright © The Author(s), 2024. Published by Science Publishing Group

Keywords

COVID-19, Satisfaction, Patients, Hospitalized, Cured, Compliance and Behavior of Care Personnel

References

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[6]	Marc K. Yamba Yamba, Désiré K. Mashinda, Jean-Marie N. Kayembe, Marie A. Onyamboko, Jean K. Nyandwe: Assessment of the quality of care at the Kinshasa University Hospital: perception of attending patients [Internet]. Annales africaines de médecine. 2018 [cité 11 juillet 2021]. Avalable from: https://anafrimed.net/evaluation-de-la-qualite-des-soins-aux-cliniques-evaluation-universitaires-de-kinshasa-etude-de-satisfaction-des-patients-hospitalises-assessment-of-the-quality-of-care-at-the-kinshasa-university-ho/
[7]	Bougmiza I, Ghardallou ME, Zedini C, Lahouimel H, Nabli-Ajmi T, Gataa R, et al. Pan African Medical Journal. 18 Avril 2011; 8: 44 Assessment of patients’ satisfaction in obstetrics and gynecology ward in Sousse, Tunisia.
[8]	Gerbutavicius R, Brandlhuber U, Glück S, Kortüm GF, Kortüm I, Navarrete Orozco R, et al. Evaluation of patient satisfaction with an ophthalmology video consultation during the COVID-19 pandemic. Ophthalmologe. 10 déc 2020; 1-7.
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[10]	Valls Martínez M del C, Ramírez-Orellana A. Patient Satisfaction in the Spanish National Health Service: Partial Least Squares Structural Equation Modelling. Int J Environ Res Public Health. déc 2019; 16 (24): 4886.
[11]	Chen Q, Beal EW, Okunrintemi V, Cerier E, Paredes A, Sun S, et al. The Association Between Patient Satisfaction and Patient-Reported Health Outcomes. J Patient Exp. sept 2019; 6 (3): 201-9.
[12]	Agence Nationale de Sécurité Sanitaire (@anss_guinee) / Twitter [Internet]. Twitter. [cité 11 juill 2021]. Disponible sur: https://twitter.com/anss_guinee
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APA Style

Sadou Sow, Idrissa Diallo, Manengu Casimir Tshikolasoni, Abdoulaye Sow, Fode Bangaly Diakité, et al. (2022). Assessment of the Satisfaction of Patients Hospitalized and Those Who Recovered from COVID-19 in Guinea in 2021. Central African Journal of Public Health, 8(4), 145-150. https://doi.org/10.11648/j.cajph.20220804.12

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ACS Style

Sadou Sow; Idrissa Diallo; Manengu Casimir Tshikolasoni; Abdoulaye Sow; Fode Bangaly Diakité, et al. Assessment of the Satisfaction of Patients Hospitalized and Those Who Recovered from COVID-19 in Guinea in 2021. Cent. Afr. J. Public Health 2022, 8(4), 145-150. doi: 10.11648/j.cajph.20220804.12

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AMA Style

Sadou Sow, Idrissa Diallo, Manengu Casimir Tshikolasoni, Abdoulaye Sow, Fode Bangaly Diakité, et al. Assessment of the Satisfaction of Patients Hospitalized and Those Who Recovered from COVID-19 in Guinea in 2021. Cent Afr J Public Health. 2022;8(4):145-150. doi: 10.11648/j.cajph.20220804.12

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@article{10.11648/j.cajph.20220804.12,
  author = {Sadou Sow and Idrissa Diallo and Manengu Casimir Tshikolasoni and Abdoulaye Sow and Fode Bangaly Diakité and Check Tidiane Sidibe and Alpha Oumar Diallo and Amadou Bailo Diallo and Ibrahima Mariama Barry and Georges Alfred Kizerbo and Ahmadou Barry and John Chukwudi and Traore Tieble and Julien Ngoudoung Anoko and Mamadou Oury Balde},
  title = {Assessment of the Satisfaction of Patients Hospitalized and Those Who Recovered from COVID-19 in Guinea in 2021},
  journal = {Central African Journal of Public Health},
  volume = {8},
  number = {4},
  pages = {145-150},
  doi = {10.11648/j.cajph.20220804.12},
  url = {https://doi.org/10.11648/j.cajph.20220804.12},
  eprint = {https://article.sciencepublishinggroup.com/pdf/10.11648.j.cajph.20220804.12},
  abstract = {It is recognized that patient satisfaction is an indicator of the quality of care. The objective of this work was to assess the satisfaction of hospitalized patients and those who recovered from COVID-19 in epidemiological treatment centers. A descriptive study for evaluation was carried out between December 03 and 18, 2020 in the health districts of Kaloum, Dixinn, Ratoma, Matam, Matoto, Coyah, Boké, and Kindia. Data collection was done by investigators through structured interviews using a validated questionnaire. A total of 472 people participated in the survey, including 118 in hospital and 354 cured; the sex ratio is 2.18. More than 50% of participants are satisfied with the hospitalization sites; cured people are more satisfied than hospitalized people 22% vs. 18%. Almost a quarter of the participants, 22% were frustrated at the level of sampling sites and the rendering of results. The delay in the sampling sites and the pain felt during the test are the main causes of the frustrations. The evaluation of the satisfaction of hospitalized and recovered patients helped to know the causes of the frustrations in a health emergency context during which there was a large influx of patients both in epidemiological treatment centers. However, further studies are required to complete this one to explore other areas of patient satisfaction better.},
 year = {2022}
}

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TY  - JOUR
T1  - Assessment of the Satisfaction of Patients Hospitalized and Those Who Recovered from COVID-19 in Guinea in 2021
AU  - Sadou Sow
AU  - Idrissa Diallo
AU  - Manengu Casimir Tshikolasoni
AU  - Abdoulaye Sow
AU  - Fode Bangaly Diakité
AU  - Check Tidiane Sidibe
AU  - Alpha Oumar Diallo
AU  - Amadou Bailo Diallo
AU  - Ibrahima Mariama Barry
AU  - Georges Alfred Kizerbo
AU  - Ahmadou Barry
AU  - John Chukwudi
AU  - Traore Tieble
AU  - Julien Ngoudoung Anoko
AU  - Mamadou Oury Balde
Y1  - 2022/07/20
PY  - 2022
N1  - https://doi.org/10.11648/j.cajph.20220804.12
DO  - 10.11648/j.cajph.20220804.12
T2  - Central African Journal of Public Health
JF  - Central African Journal of Public Health
JO  - Central African Journal of Public Health
SP  - 145
EP  - 150
PB  - Science Publishing Group
SN  - 2575-5781
UR  - https://doi.org/10.11648/j.cajph.20220804.12
AB  - It is recognized that patient satisfaction is an indicator of the quality of care. The objective of this work was to assess the satisfaction of hospitalized patients and those who recovered from COVID-19 in epidemiological treatment centers. A descriptive study for evaluation was carried out between December 03 and 18, 2020 in the health districts of Kaloum, Dixinn, Ratoma, Matam, Matoto, Coyah, Boké, and Kindia. Data collection was done by investigators through structured interviews using a validated questionnaire. A total of 472 people participated in the survey, including 118 in hospital and 354 cured; the sex ratio is 2.18. More than 50% of participants are satisfied with the hospitalization sites; cured people are more satisfied than hospitalized people 22% vs. 18%. Almost a quarter of the participants, 22% were frustrated at the level of sampling sites and the rendering of results. The delay in the sampling sites and the pain felt during the test are the main causes of the frustrations. The evaluation of the satisfaction of hospitalized and recovered patients helped to know the causes of the frustrations in a health emergency context during which there was a large influx of patients both in epidemiological treatment centers. However, further studies are required to complete this one to explore other areas of patient satisfaction better.
VL  - 8
IS  - 4
ER  -

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Author Information

Sadou Sow

World Health Organization Office, Conakry, Guinea
Idrissa Diallo

World Health Organization Office, Conakry, Guinea
Manengu Casimir Tshikolasoni

World Health Organization Office, Conakry, Guinea
Abdoulaye Sow

Faculty of Health Science and Technology, Department of Medicine, University Gamal Abdel Nasser, Conakry, Guinea
Fode Bangaly Diakité

World Health Organization Office, Conakry, Guinea
Check Tidiane Sidibe

World Health Organization Office, Conakry, Guinea
Alpha Oumar Diallo

Faculty of Health Science and Technology, Department of Medicine, University Gamal Abdel Nasser, Conakry, Guinea
Amadou Bailo Diallo

World Health Organization Office, Dakar, Senegal
Ibrahima Mariama Barry

Faculty of Health Science and Technology, Department of Medicine, University Gamal Abdel Nasser, Conakry, Guinea
Georges Alfred Kizerbo

World Health Organization Office, Conakry, Guinea
Ahmadou Barry

World Health Organization Office, Conakry, Guinea
John Chukwudi

World Health Organization, Regional Office, Brazzaville, Congo
Traore Tieble

World Health Organization Office, Dakar, Senegal
Julien Ngoudoung Anoko

World Health Organization Office, Dakar, Senegal
Mamadou Oury Balde

World Health Organization Office, Conakry, Guinea

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Plain Text BibTeX RIS

APA Style

Sadou Sow, Idrissa Diallo, Manengu Casimir Tshikolasoni, Abdoulaye Sow, Fode Bangaly Diakité, et al. (2022). Assessment of the Satisfaction of Patients Hospitalized and Those Who Recovered from COVID-19 in Guinea in 2021. Central African Journal of Public Health, 8(4), 145-150. https://doi.org/10.11648/j.cajph.20220804.12

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ACS Style

Sadou Sow; Idrissa Diallo; Manengu Casimir Tshikolasoni; Abdoulaye Sow; Fode Bangaly Diakité, et al. Assessment of the Satisfaction of Patients Hospitalized and Those Who Recovered from COVID-19 in Guinea in 2021. Cent. Afr. J. Public Health 2022, 8(4), 145-150. doi: 10.11648/j.cajph.20220804.12

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AMA Style

Sadou Sow, Idrissa Diallo, Manengu Casimir Tshikolasoni, Abdoulaye Sow, Fode Bangaly Diakité, et al. Assessment of the Satisfaction of Patients Hospitalized and Those Who Recovered from COVID-19 in Guinea in 2021. Cent Afr J Public Health. 2022;8(4):145-150. doi: 10.11648/j.cajph.20220804.12

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@article{10.11648/j.cajph.20220804.12,
  author = {Sadou Sow and Idrissa Diallo and Manengu Casimir Tshikolasoni and Abdoulaye Sow and Fode Bangaly Diakité and Check Tidiane Sidibe and Alpha Oumar Diallo and Amadou Bailo Diallo and Ibrahima Mariama Barry and Georges Alfred Kizerbo and Ahmadou Barry and John Chukwudi and Traore Tieble and Julien Ngoudoung Anoko and Mamadou Oury Balde},
  title = {Assessment of the Satisfaction of Patients Hospitalized and Those Who Recovered from COVID-19 in Guinea in 2021},
  journal = {Central African Journal of Public Health},
  volume = {8},
  number = {4},
  pages = {145-150},
  doi = {10.11648/j.cajph.20220804.12},
  url = {https://doi.org/10.11648/j.cajph.20220804.12},
  eprint = {https://article.sciencepublishinggroup.com/pdf/10.11648.j.cajph.20220804.12},
  abstract = {It is recognized that patient satisfaction is an indicator of the quality of care. The objective of this work was to assess the satisfaction of hospitalized patients and those who recovered from COVID-19 in epidemiological treatment centers. A descriptive study for evaluation was carried out between December 03 and 18, 2020 in the health districts of Kaloum, Dixinn, Ratoma, Matam, Matoto, Coyah, Boké, and Kindia. Data collection was done by investigators through structured interviews using a validated questionnaire. A total of 472 people participated in the survey, including 118 in hospital and 354 cured; the sex ratio is 2.18. More than 50% of participants are satisfied with the hospitalization sites; cured people are more satisfied than hospitalized people 22% vs. 18%. Almost a quarter of the participants, 22% were frustrated at the level of sampling sites and the rendering of results. The delay in the sampling sites and the pain felt during the test are the main causes of the frustrations. The evaluation of the satisfaction of hospitalized and recovered patients helped to know the causes of the frustrations in a health emergency context during which there was a large influx of patients both in epidemiological treatment centers. However, further studies are required to complete this one to explore other areas of patient satisfaction better.},
 year = {2022}
}

Copy | Download

TY  - JOUR
T1  - Assessment of the Satisfaction of Patients Hospitalized and Those Who Recovered from COVID-19 in Guinea in 2021
AU  - Sadou Sow
AU  - Idrissa Diallo
AU  - Manengu Casimir Tshikolasoni
AU  - Abdoulaye Sow
AU  - Fode Bangaly Diakité
AU  - Check Tidiane Sidibe
AU  - Alpha Oumar Diallo
AU  - Amadou Bailo Diallo
AU  - Ibrahima Mariama Barry
AU  - Georges Alfred Kizerbo
AU  - Ahmadou Barry
AU  - John Chukwudi
AU  - Traore Tieble
AU  - Julien Ngoudoung Anoko
AU  - Mamadou Oury Balde
Y1  - 2022/07/20
PY  - 2022
N1  - https://doi.org/10.11648/j.cajph.20220804.12
DO  - 10.11648/j.cajph.20220804.12
T2  - Central African Journal of Public Health
JF  - Central African Journal of Public Health
JO  - Central African Journal of Public Health
SP  - 145
EP  - 150
PB  - Science Publishing Group
SN  - 2575-5781
UR  - https://doi.org/10.11648/j.cajph.20220804.12
AB  - It is recognized that patient satisfaction is an indicator of the quality of care. The objective of this work was to assess the satisfaction of hospitalized patients and those who recovered from COVID-19 in epidemiological treatment centers. A descriptive study for evaluation was carried out between December 03 and 18, 2020 in the health districts of Kaloum, Dixinn, Ratoma, Matam, Matoto, Coyah, Boké, and Kindia. Data collection was done by investigators through structured interviews using a validated questionnaire. A total of 472 people participated in the survey, including 118 in hospital and 354 cured; the sex ratio is 2.18. More than 50% of participants are satisfied with the hospitalization sites; cured people are more satisfied than hospitalized people 22% vs. 18%. Almost a quarter of the participants, 22% were frustrated at the level of sampling sites and the rendering of results. The delay in the sampling sites and the pain felt during the test are the main causes of the frustrations. The evaluation of the satisfaction of hospitalized and recovered patients helped to know the causes of the frustrations in a health emergency context during which there was a large influx of patients both in epidemiological treatment centers. However, further studies are required to complete this one to explore other areas of patient satisfaction better.
VL  - 8
IS  - 4
ER  -

Copy | Download