Huduma Kenya seeks to optimize the efficiency and effectiveness of Huduma Centre. One important area that defines how well and efficient the Centres deliver its services to customers is its queue management practices. The objective of the study was to determine the effect of customer arrival practices on customer satisfaction. The study focused on the customers of the Huduma Centre. The sample size of the population was determined by simple random sampling strategy. The target population is the customers of Huduma Centre in Nakuru County. The study targeted a population sample size of 384 customers. Data was collected using a structured questionnaire that were administered by the researcher. In order to test the hypothesis the inferential statistics such as the Pearson Product-Moment correlation and Regression analysis tests statistics were used in order to establish the relationship between customer arrival practices and customer satisfaction. The study found that the relationship between customer arrival and customer satisfaction is significant and positive.
| Published in | International Journal of Economics, Finance and Management Sciences (Volume 5, Issue 5) |
| DOI | 10.11648/j.ijefm.20170505.11 |
| Page(s) | 229-234 |
| Creative Commons |
This is an Open Access article, distributed under the terms of the Creative Commons Attribution 4.0 International License (http://creativecommons.org/licenses/by/4.0/), which permits unrestricted use, distribution and reproduction in any medium or format, provided the original work is properly cited. |
| Copyright |
Copyright © The Author(s), 2017. Published by Science Publishing Group |
Customer Arrival, Customer Satisfaction, Huduma Centre
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APA Style
Faith Jerono Kiprop, Richard Bitange Nyaoga, Kirui Kibet Robert. (2017). The Relationship between Customer Arrival Practices and Customer Satisfaction in the Huduma Centre in Nakuru County, Kenya. International Journal of Economics, Finance and Management Sciences, 5(5), 229-234. https://doi.org/10.11648/j.ijefm.20170505.11
ACS Style
Faith Jerono Kiprop; Richard Bitange Nyaoga; Kirui Kibet Robert. The Relationship between Customer Arrival Practices and Customer Satisfaction in the Huduma Centre in Nakuru County, Kenya. Int. J. Econ. Finance Manag. Sci. 2017, 5(5), 229-234. doi: 10.11648/j.ijefm.20170505.11
AMA Style
Faith Jerono Kiprop, Richard Bitange Nyaoga, Kirui Kibet Robert. The Relationship between Customer Arrival Practices and Customer Satisfaction in the Huduma Centre in Nakuru County, Kenya. Int J Econ Finance Manag Sci. 2017;5(5):229-234. doi: 10.11648/j.ijefm.20170505.11
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Download@article{10.11648/j.ijefm.20170505.11,
author = {Faith Jerono Kiprop and Richard Bitange Nyaoga and Kirui Kibet Robert},
title = {The Relationship between Customer Arrival Practices and Customer Satisfaction in the Huduma Centre in Nakuru County, Kenya},
journal = {International Journal of Economics, Finance and Management Sciences},
volume = {5},
number = {5},
pages = {229-234},
doi = {10.11648/j.ijefm.20170505.11},
url = {https://doi.org/10.11648/j.ijefm.20170505.11},
eprint = {https://article.sciencepublishinggroup.com/pdf/10.11648.j.ijefm.20170505.11},
abstract = {Huduma Kenya seeks to optimize the efficiency and effectiveness of Huduma Centre. One important area that defines how well and efficient the Centres deliver its services to customers is its queue management practices. The objective of the study was to determine the effect of customer arrival practices on customer satisfaction. The study focused on the customers of the Huduma Centre. The sample size of the population was determined by simple random sampling strategy. The target population is the customers of Huduma Centre in Nakuru County. The study targeted a population sample size of 384 customers. Data was collected using a structured questionnaire that were administered by the researcher. In order to test the hypothesis the inferential statistics such as the Pearson Product-Moment correlation and Regression analysis tests statistics were used in order to establish the relationship between customer arrival practices and customer satisfaction. The study found that the relationship between customer arrival and customer satisfaction is significant and positive.},
year = {2017}
}
TY - JOUR T1 - The Relationship between Customer Arrival Practices and Customer Satisfaction in the Huduma Centre in Nakuru County, Kenya AU - Faith Jerono Kiprop AU - Richard Bitange Nyaoga AU - Kirui Kibet Robert Y1 - 2017/09/06 PY - 2017 N1 - https://doi.org/10.11648/j.ijefm.20170505.11 DO - 10.11648/j.ijefm.20170505.11 T2 - International Journal of Economics, Finance and Management Sciences JF - International Journal of Economics, Finance and Management Sciences JO - International Journal of Economics, Finance and Management Sciences SP - 229 EP - 234 PB - Science Publishing Group SN - 2326-9561 UR - https://doi.org/10.11648/j.ijefm.20170505.11 AB - Huduma Kenya seeks to optimize the efficiency and effectiveness of Huduma Centre. One important area that defines how well and efficient the Centres deliver its services to customers is its queue management practices. The objective of the study was to determine the effect of customer arrival practices on customer satisfaction. The study focused on the customers of the Huduma Centre. The sample size of the population was determined by simple random sampling strategy. The target population is the customers of Huduma Centre in Nakuru County. The study targeted a population sample size of 384 customers. Data was collected using a structured questionnaire that were administered by the researcher. In order to test the hypothesis the inferential statistics such as the Pearson Product-Moment correlation and Regression analysis tests statistics were used in order to establish the relationship between customer arrival practices and customer satisfaction. The study found that the relationship between customer arrival and customer satisfaction is significant and positive. VL - 5 IS - 5 ER -
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