Effect of Internet Banking on Operational Performance of Commercial Banks in Nakuru County, Kenya

Hussein Mohamed Abdullai; Elyjoy Muthoni Micheni

doi:doi:10.11648/j.ijefm.20180602.14

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Effect of Internet Banking on Operational Performance of Commercial Banks in Nakuru County, Kenya

Hussein Mohamed Abdullai, Elyjoy Muthoni Micheni

Published in International Journal of Economics, Finance and Management Sciences (Volume 6, Issue 2)

Received: 10 January 2018 Accepted: 27 March 2018 Published: 5 May 2018

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Abstract

The purpose of this paper was to investigate the effect of internet banking on operational performance of commercial banks in Nakuru County, Kenya. The study was guided by the research objective: to investigate the effect of internet banking on operational performance of commercial banks in Nakuru County. The study employed the following theories namely: Bank-Focused Theory and The Technology Acceptance Model (TAM). This study adopted a cross-sectional research design. A cross-sectional research design is a research approach in which the researchers investigate the state of affairs in a population at a certain point in time. Very often, the elements in the sample survey are selected at random to make inference about the population as a whole [21]. The study population comprised of 56 employees of the commercial banks. Since the banks are few, the study adopted a census survey. Data was collected using structured questionnaires. A pilot study was conducted in Uasin Gishu County to determine validity of the research instruments where Cronbach’s alpha coefficient (0.7) was employed. Data was analyzed using correlation and regression analysis. The study established that internet banking has a positive significant effect on operational performance of the commercial banks. The study recommends that managements of commercial banks should invest in internet banking as it positively influences operational performance. The study suggests that further studies should be conducted to establish the effect of internet banking on operational performance in other sectors other than banking as the study focused only on commercial banks in order to establish whether internet banking does affect their operational performance.

Published in	International Journal of Economics, Finance and Management Sciences (Volume 6, Issue 2)
DOI	10.11648/j.ijefm.20180602.14
Page(s)	60-65
Creative Commons	This is an Open Access article, distributed under the terms of the Creative Commons Attribution 4.0 International License (http://creativecommons.org/licenses/by/4.0/), which permits unrestricted use, distribution and reproduction in any medium or format, provided the original work is properly cited.
Copyright	Copyright © The Author(s), 2018. Published by Science Publishing Group

Keywords

Internet Banking, Operational Performance, Commercial Banks

References

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APA Style

Hussein Mohamed Abdullai, Elyjoy Muthoni Micheni. (2018). Effect of Internet Banking on Operational Performance of Commercial Banks in Nakuru County, Kenya. International Journal of Economics, Finance and Management Sciences, 6(2), 60-65. https://doi.org/10.11648/j.ijefm.20180602.14

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ACS Style

Hussein Mohamed Abdullai; Elyjoy Muthoni Micheni. Effect of Internet Banking on Operational Performance of Commercial Banks in Nakuru County, Kenya. Int. J. Econ. Finance Manag. Sci. 2018, 6(2), 60-65. doi: 10.11648/j.ijefm.20180602.14

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AMA Style

Hussein Mohamed Abdullai, Elyjoy Muthoni Micheni. Effect of Internet Banking on Operational Performance of Commercial Banks in Nakuru County, Kenya. Int J Econ Finance Manag Sci. 2018;6(2):60-65. doi: 10.11648/j.ijefm.20180602.14

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@article{10.11648/j.ijefm.20180602.14,
  author = {Hussein Mohamed Abdullai and Elyjoy Muthoni Micheni},
  title = {Effect of Internet Banking on Operational Performance of Commercial Banks in Nakuru County, Kenya},
  journal = {International Journal of Economics, Finance and Management Sciences},
  volume = {6},
  number = {2},
  pages = {60-65},
  doi = {10.11648/j.ijefm.20180602.14},
  url = {https://doi.org/10.11648/j.ijefm.20180602.14},
  eprint = {https://article.sciencepublishinggroup.com/pdf/10.11648.j.ijefm.20180602.14},
  abstract = {The purpose of this paper was to investigate the effect of internet banking on operational performance of commercial banks in Nakuru County, Kenya. The study was guided by the research objective: to investigate the effect of internet banking on operational performance of commercial banks in Nakuru County. The study employed the following theories namely: Bank-Focused Theory and The Technology Acceptance Model (TAM). This study adopted a cross-sectional research design. A cross-sectional research design is a research approach in which the researchers investigate the state of affairs in a population at a certain point in time. Very often, the elements in the sample survey are selected at random to make inference about the population as a whole [21]. The study population comprised of 56 employees of the commercial banks. Since the banks are few, the study adopted a census survey. Data was collected using structured questionnaires. A pilot study was conducted in Uasin Gishu County to determine validity of the research instruments where Cronbach’s alpha coefficient (0.7) was employed. Data was analyzed using correlation and regression analysis. The study established that internet banking has a positive significant effect on operational performance of the commercial banks. The study recommends that managements of commercial banks should invest in internet banking as it positively influences operational performance. The study suggests that further studies should be conducted to establish the effect of internet banking on operational performance in other sectors other than banking as the study focused only on commercial banks in order to establish whether internet banking does affect their operational performance.},
 year = {2018}
}

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TY - JOUR
T1 - Effect of Internet Banking on Operational Performance of Commercial Banks in Nakuru County, Kenya
AU - Hussein Mohamed Abdullai
AU - Elyjoy Muthoni Micheni
Y1 - 2018/05/05
PY - 2018
N1 - https://doi.org/10.11648/j.ijefm.20180602.14
DO - 10.11648/j.ijefm.20180602.14
T2 - International Journal of Economics, Finance and Management Sciences
JF - International Journal of Economics, Finance and Management Sciences
JO - International Journal of Economics, Finance and Management Sciences
SP - 60
EP - 65
PB - Science Publishing Group
SN - 2326-9561
UR - https://doi.org/10.11648/j.ijefm.20180602.14
AB - The purpose of this paper was to investigate the effect of internet banking on operational performance of commercial banks in Nakuru County, Kenya. The study was guided by the research objective: to investigate the effect of internet banking on operational performance of commercial banks in Nakuru County. The study employed the following theories namely: Bank-Focused Theory and The Technology Acceptance Model (TAM). This study adopted a cross-sectional research design. A cross-sectional research design is a research approach in which the researchers investigate the state of affairs in a population at a certain point in time. Very often, the elements in the sample survey are selected at random to make inference about the population as a whole [21]. The study population comprised of 56 employees of the commercial banks. Since the banks are few, the study adopted a census survey. Data was collected using structured questionnaires. A pilot study was conducted in Uasin Gishu County to determine validity of the research instruments where Cronbach’s alpha coefficient (0.7) was employed. Data was analyzed using correlation and regression analysis. The study established that internet banking has a positive significant effect on operational performance of the commercial banks. The study recommends that managements of commercial banks should invest in internet banking as it positively influences operational performance. The study suggests that further studies should be conducted to establish the effect of internet banking on operational performance in other sectors other than banking as the study focused only on commercial banks in order to establish whether internet banking does affect their operational performance.
VL - 6
IS - 2
ER -

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Author Information

Hussein Mohamed Abdullai

Department of Accounting, Finance and Management Science, Egerton University, Nakuru, Kenya
Elyjoy Muthoni Micheni

Department of Management Science and Technology, The Technical University of Kenya, Nairobi, Kenya

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APA Style

Hussein Mohamed Abdullai, Elyjoy Muthoni Micheni. (2018). Effect of Internet Banking on Operational Performance of Commercial Banks in Nakuru County, Kenya. International Journal of Economics, Finance and Management Sciences, 6(2), 60-65. https://doi.org/10.11648/j.ijefm.20180602.14

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ACS Style

Hussein Mohamed Abdullai; Elyjoy Muthoni Micheni. Effect of Internet Banking on Operational Performance of Commercial Banks in Nakuru County, Kenya. Int. J. Econ. Finance Manag. Sci. 2018, 6(2), 60-65. doi: 10.11648/j.ijefm.20180602.14

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AMA Style

Hussein Mohamed Abdullai, Elyjoy Muthoni Micheni. Effect of Internet Banking on Operational Performance of Commercial Banks in Nakuru County, Kenya. Int J Econ Finance Manag Sci. 2018;6(2):60-65. doi: 10.11648/j.ijefm.20180602.14

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@article{10.11648/j.ijefm.20180602.14,
  author = {Hussein Mohamed Abdullai and Elyjoy Muthoni Micheni},
  title = {Effect of Internet Banking on Operational Performance of Commercial Banks in Nakuru County, Kenya},
  journal = {International Journal of Economics, Finance and Management Sciences},
  volume = {6},
  number = {2},
  pages = {60-65},
  doi = {10.11648/j.ijefm.20180602.14},
  url = {https://doi.org/10.11648/j.ijefm.20180602.14},
  eprint = {https://article.sciencepublishinggroup.com/pdf/10.11648.j.ijefm.20180602.14},
  abstract = {The purpose of this paper was to investigate the effect of internet banking on operational performance of commercial banks in Nakuru County, Kenya. The study was guided by the research objective: to investigate the effect of internet banking on operational performance of commercial banks in Nakuru County. The study employed the following theories namely: Bank-Focused Theory and The Technology Acceptance Model (TAM). This study adopted a cross-sectional research design. A cross-sectional research design is a research approach in which the researchers investigate the state of affairs in a population at a certain point in time. Very often, the elements in the sample survey are selected at random to make inference about the population as a whole [21]. The study population comprised of 56 employees of the commercial banks. Since the banks are few, the study adopted a census survey. Data was collected using structured questionnaires. A pilot study was conducted in Uasin Gishu County to determine validity of the research instruments where Cronbach’s alpha coefficient (0.7) was employed. Data was analyzed using correlation and regression analysis. The study established that internet banking has a positive significant effect on operational performance of the commercial banks. The study recommends that managements of commercial banks should invest in internet banking as it positively influences operational performance. The study suggests that further studies should be conducted to establish the effect of internet banking on operational performance in other sectors other than banking as the study focused only on commercial banks in order to establish whether internet banking does affect their operational performance.},
 year = {2018}
}

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