@article{10.11648/j.ijefm.20221003.12,
  author = {William Stephen Nthaka},
  title = {The Social-Economic Impact of the Growth of Mobile Money Business in Kasama Town, Zambia},
  journal = {International Journal of Economics, Finance and Management Sciences},
  volume = {10},
  number = {3},
  pages = {92-101},
  doi = {10.11648/j.ijefm.20221003.12},
  url = {https://doi.org/10.11648/j.ijefm.20221003.12},
  eprint = {https://article.sciencepublishinggroup.com/pdf/10.11648.j.ijefm.20221003.12},
  abstract = {The paper looks at the social-economic impact brought about by the flourishing mobile money business in Kasama town. Zambia, like many other African countries such as Kenya, Nigeria and Ghana has embraced the new financial paradigm to enhance trade, job creation and economic growth. Over a few years after its inception in Zambia, mobile money business has shown some great signs of growth and expansion. The study therefore evaluates how this growth has translated into improvement of the well beings of the participants. The study broadly attempted to assess the social-economic impact of mobile money business on mobile money booth operators and their customers in Kasama town. Narrowly, the study wanted to assess the contribution of mobile money business to employment creation in Kasama town, increase in the levels of withdraws and deposits with time as a sign of business growth and also identify other social-economic factors that have been improved by mobile money business. The study used primary data that was obtained from both mobile money booth operators and their customers through researcher administered questionnaire. The study excluded from participation all customers that were not currently residents of Kasama town. Multivariate regression analysis was used with the consideration of four dependent variables: service satisfaction, number of withdraws, number of deposits and great job opportunity which were regressed on the predictor variables: mobile network and clientele. In making inference, we considered the following parameter of refence from regression findings: correlation coefficient, standard error and coefficient of determination (R2). We further considered significant F from the ANOVA to see how statistically significant are our results were. We considered a P-value of 0.05 as a threshold for rejecting our set null hypotheses. The findings were basically that mobile network and clientele had positive impact on job creation, service satisfaction and the levels of deposits and withdraws. The study establishes that, mobile money business has created about 64% of employment to youths within the sector. On the other hand, the study infers that the mobile networks and growth in the clientele of certain mobile money booth don’t necessarily imply a one-way direction; increase in the number of deposits or withdraws. An operator may have an increase in either withdraws or deposits following an increase in clientele. These findings are vital and give a conjecture of easy prediction of what may be expected if the sector continues with innovative transitions.},
 year = {2022}
}

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TY  - JOUR
T1  - The Social-Economic Impact of the Growth of Mobile Money Business in Kasama Town, Zambia
AU  - William Stephen Nthaka
Y1  - 2022/05/12
PY  - 2022
N1  - https://doi.org/10.11648/j.ijefm.20221003.12
DO  - 10.11648/j.ijefm.20221003.12
T2  - International Journal of Economics, Finance and Management Sciences
JF  - International Journal of Economics, Finance and Management Sciences
JO  - International Journal of Economics, Finance and Management Sciences
SP  - 92
EP  - 101
PB  - Science Publishing Group
SN  - 2326-9561
UR  - https://doi.org/10.11648/j.ijefm.20221003.12
AB  - The paper looks at the social-economic impact brought about by the flourishing mobile money business in Kasama town. Zambia, like many other African countries such as Kenya, Nigeria and Ghana has embraced the new financial paradigm to enhance trade, job creation and economic growth. Over a few years after its inception in Zambia, mobile money business has shown some great signs of growth and expansion. The study therefore evaluates how this growth has translated into improvement of the well beings of the participants. The study broadly attempted to assess the social-economic impact of mobile money business on mobile money booth operators and their customers in Kasama town. Narrowly, the study wanted to assess the contribution of mobile money business to employment creation in Kasama town, increase in the levels of withdraws and deposits with time as a sign of business growth and also identify other social-economic factors that have been improved by mobile money business. The study used primary data that was obtained from both mobile money booth operators and their customers through researcher administered questionnaire. The study excluded from participation all customers that were not currently residents of Kasama town. Multivariate regression analysis was used with the consideration of four dependent variables: service satisfaction, number of withdraws, number of deposits and great job opportunity which were regressed on the predictor variables: mobile network and clientele. In making inference, we considered the following parameter of refence from regression findings: correlation coefficient, standard error and coefficient of determination (R2). We further considered significant F from the ANOVA to see how statistically significant are our results were. We considered a P-value of 0.05 as a threshold for rejecting our set null hypotheses. The findings were basically that mobile network and clientele had positive impact on job creation, service satisfaction and the levels of deposits and withdraws. The study establishes that, mobile money business has created about 64% of employment to youths within the sector. On the other hand, the study infers that the mobile networks and growth in the clientele of certain mobile money booth don’t necessarily imply a one-way direction; increase in the number of deposits or withdraws. An operator may have an increase in either withdraws or deposits following an increase in clientele. These findings are vital and give a conjecture of easy prediction of what may be expected if the sector continues with innovative transitions.
VL  - 10
IS  - 3
ER  - 

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