Multiple Mechanisms Affecting Service Innovation Performance in the Post-COVID-19 Era: The Impact of Leadership and Knowledge Sharing

Tso Jen Chen; Chi Min Wu; Shih Hao Chen; Su Chen Hsieh; Shang Fang Hsu

doi:doi:10.11648/j.ijefm.20231104.13

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Multiple Mechanisms Affecting Service Innovation Performance in the Post-COVID-19 Era: The Impact of Leadership and Knowledge Sharing

Tso Jen Chen, Chi Min Wu, Shih Hao Chen, Su Chen Hsieh, Shang Fang Hsu

Published in International Journal of Economics, Finance and Management Sciences (Volume 11, Issue 4)

Received: 20 June 2023 Accepted: 2 August 2023 Published: 4 August 2023

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Abstract

This study aims to explore the causal relationship among participative leadership, knowledge sharing, and service innovation performance in the hotel context of post epidemic era. Due to the outbreak of the COVID-19 epidemic, many industries have been affected, especially the hotel industry, which has been severely impacted. Therefore, in the post-epidemic era, hotel managers began to think about how to improve the knowledge sharing efficiency and service innovation performance of their hotel employees in product or service processes. A valid sample of 126 hotel industry employees was investigated in this study, and the collected data were used for subsequent statistical analysis. This main purpose of this study is to explore how participative leadership can influence employees’ service innovation performance via knowledge sharing of post epidemic era. Based on the concept of reciprocity and mutual feedback of social individuals in social exchange theory, combined with the perspective of leadership theory, this study points out that participative leadership can effectively influence hotel employees to carry out a higher degree of knowledge sharing. On the other hand, from the literature on knowledge management and service innovation performance, this study points out that knowledge sharing can help hotel staffs exhibit better service innovation performance. Finally, this study also performs a Sobel test to verify that knowledge sharing plays a mediating role between participative leadership and service innovation performance. Implication for hotel managers and practical suggestions were discussed.

Published in	International Journal of Economics, Finance and Management Sciences (Volume 11, Issue 4)
DOI	10.11648/j.ijefm.20231104.13
Page(s)	188-192
Creative Commons	This is an Open Access article, distributed under the terms of the Creative Commons Attribution 4.0 International License (http://creativecommons.org/licenses/by/4.0/), which permits unrestricted use, distribution and reproduction in any medium or format, provided the original work is properly cited.
Copyright	Copyright © The Author(s), 2023. Published by Science Publishing Group

Keywords

Participative Leadership, Knowledge Sharing, Psychological Empowerment, Service Innovation Performance

References

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APA Style

Tso Jen Chen, Chi Min Wu, Shih Hao Chen, Su Chen Hsieh, Shang Fang Hsu. (2023). Multiple Mechanisms Affecting Service Innovation Performance in the Post-COVID-19 Era: The Impact of Leadership and Knowledge Sharing. International Journal of Economics, Finance and Management Sciences, 11(4), 188-192. https://doi.org/10.11648/j.ijefm.20231104.13

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ACS Style

Tso Jen Chen; Chi Min Wu; Shih Hao Chen; Su Chen Hsieh; Shang Fang Hsu. Multiple Mechanisms Affecting Service Innovation Performance in the Post-COVID-19 Era: The Impact of Leadership and Knowledge Sharing. Int. J. Econ. Finance Manag. Sci. 2023, 11(4), 188-192. doi: 10.11648/j.ijefm.20231104.13

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AMA Style

Tso Jen Chen, Chi Min Wu, Shih Hao Chen, Su Chen Hsieh, Shang Fang Hsu. Multiple Mechanisms Affecting Service Innovation Performance in the Post-COVID-19 Era: The Impact of Leadership and Knowledge Sharing. Int J Econ Finance Manag Sci. 2023;11(4):188-192. doi: 10.11648/j.ijefm.20231104.13

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@article{10.11648/j.ijefm.20231104.13,
  author = {Tso Jen Chen and Chi Min Wu and Shih Hao Chen and Su Chen Hsieh and Shang Fang Hsu},
  title = {Multiple Mechanisms Affecting Service Innovation Performance in the Post-COVID-19 Era: The Impact of Leadership and Knowledge Sharing},
  journal = {International Journal of Economics, Finance and Management Sciences},
  volume = {11},
  number = {4},
  pages = {188-192},
  doi = {10.11648/j.ijefm.20231104.13},
  url = {https://doi.org/10.11648/j.ijefm.20231104.13},
  eprint = {https://article.sciencepublishinggroup.com/pdf/10.11648.j.ijefm.20231104.13},
  abstract = {This study aims to explore the causal relationship among participative leadership, knowledge sharing, and service innovation performance in the hotel context of post epidemic era. Due to the outbreak of the COVID-19 epidemic, many industries have been affected, especially the hotel industry, which has been severely impacted. Therefore, in the post-epidemic era, hotel managers began to think about how to improve the knowledge sharing efficiency and service innovation performance of their hotel employees in product or service processes. A valid sample of 126 hotel industry employees was investigated in this study, and the collected data were used for subsequent statistical analysis. This main purpose of this study is to explore how participative leadership can influence employees’ service innovation performance via knowledge sharing of post epidemic era. Based on the concept of reciprocity and mutual feedback of social individuals in social exchange theory, combined with the perspective of leadership theory, this study points out that participative leadership can effectively influence hotel employees to carry out a higher degree of knowledge sharing. On the other hand, from the literature on knowledge management and service innovation performance, this study points out that knowledge sharing can help hotel staffs exhibit better service innovation performance. Finally, this study also performs a Sobel test to verify that knowledge sharing plays a mediating role between participative leadership and service innovation performance. Implication for hotel managers and practical suggestions were discussed.},
 year = {2023}
}

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TY  - JOUR
T1  - Multiple Mechanisms Affecting Service Innovation Performance in the Post-COVID-19 Era: The Impact of Leadership and Knowledge Sharing
AU  - Tso Jen Chen
AU  - Chi Min Wu
AU  - Shih Hao Chen
AU  - Su Chen Hsieh
AU  - Shang Fang Hsu
Y1  - 2023/08/04
PY  - 2023
N1  - https://doi.org/10.11648/j.ijefm.20231104.13
DO  - 10.11648/j.ijefm.20231104.13
T2  - International Journal of Economics, Finance and Management Sciences
JF  - International Journal of Economics, Finance and Management Sciences
JO  - International Journal of Economics, Finance and Management Sciences
SP  - 188
EP  - 192
PB  - Science Publishing Group
SN  - 2326-9561
UR  - https://doi.org/10.11648/j.ijefm.20231104.13
AB  - This study aims to explore the causal relationship among participative leadership, knowledge sharing, and service innovation performance in the hotel context of post epidemic era. Due to the outbreak of the COVID-19 epidemic, many industries have been affected, especially the hotel industry, which has been severely impacted. Therefore, in the post-epidemic era, hotel managers began to think about how to improve the knowledge sharing efficiency and service innovation performance of their hotel employees in product or service processes. A valid sample of 126 hotel industry employees was investigated in this study, and the collected data were used for subsequent statistical analysis. This main purpose of this study is to explore how participative leadership can influence employees’ service innovation performance via knowledge sharing of post epidemic era. Based on the concept of reciprocity and mutual feedback of social individuals in social exchange theory, combined with the perspective of leadership theory, this study points out that participative leadership can effectively influence hotel employees to carry out a higher degree of knowledge sharing. On the other hand, from the literature on knowledge management and service innovation performance, this study points out that knowledge sharing can help hotel staffs exhibit better service innovation performance. Finally, this study also performs a Sobel test to verify that knowledge sharing plays a mediating role between participative leadership and service innovation performance. Implication for hotel managers and practical suggestions were discussed.
VL  - 11
IS  - 4
ER  -

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Author Information

Tso Jen Chen

Department of Business Administration, Tainan University of Technology, Tainan, Taiwan
Chi Min Wu

Department of Recreation and Healthcare Management, Chia Nan University of Pharmacy and Science, Tainan, Taiwan
Shih Hao Chen

Department of Fashion Design and Management, Tainan University of Technology, Tainan, Taiwan
Su Chen Hsieh

Department of Recreation and Healthcare Management, Chia Nan University of Pharmacy and Science, Tainan, Taiwan
Shang Fang Hsu

Institute of Creative Industries Design, National Cheng Kung University, Tainan, Taiwan

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APA Style

Tso Jen Chen, Chi Min Wu, Shih Hao Chen, Su Chen Hsieh, Shang Fang Hsu. (2023). Multiple Mechanisms Affecting Service Innovation Performance in the Post-COVID-19 Era: The Impact of Leadership and Knowledge Sharing. International Journal of Economics, Finance and Management Sciences, 11(4), 188-192. https://doi.org/10.11648/j.ijefm.20231104.13

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ACS Style

Tso Jen Chen; Chi Min Wu; Shih Hao Chen; Su Chen Hsieh; Shang Fang Hsu. Multiple Mechanisms Affecting Service Innovation Performance in the Post-COVID-19 Era: The Impact of Leadership and Knowledge Sharing. Int. J. Econ. Finance Manag. Sci. 2023, 11(4), 188-192. doi: 10.11648/j.ijefm.20231104.13

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AMA Style

Tso Jen Chen, Chi Min Wu, Shih Hao Chen, Su Chen Hsieh, Shang Fang Hsu. Multiple Mechanisms Affecting Service Innovation Performance in the Post-COVID-19 Era: The Impact of Leadership and Knowledge Sharing. Int J Econ Finance Manag Sci. 2023;11(4):188-192. doi: 10.11648/j.ijefm.20231104.13

Copy | Download

@article{10.11648/j.ijefm.20231104.13,
  author = {Tso Jen Chen and Chi Min Wu and Shih Hao Chen and Su Chen Hsieh and Shang Fang Hsu},
  title = {Multiple Mechanisms Affecting Service Innovation Performance in the Post-COVID-19 Era: The Impact of Leadership and Knowledge Sharing},
  journal = {International Journal of Economics, Finance and Management Sciences},
  volume = {11},
  number = {4},
  pages = {188-192},
  doi = {10.11648/j.ijefm.20231104.13},
  url = {https://doi.org/10.11648/j.ijefm.20231104.13},
  eprint = {https://article.sciencepublishinggroup.com/pdf/10.11648.j.ijefm.20231104.13},
  abstract = {This study aims to explore the causal relationship among participative leadership, knowledge sharing, and service innovation performance in the hotel context of post epidemic era. Due to the outbreak of the COVID-19 epidemic, many industries have been affected, especially the hotel industry, which has been severely impacted. Therefore, in the post-epidemic era, hotel managers began to think about how to improve the knowledge sharing efficiency and service innovation performance of their hotel employees in product or service processes. A valid sample of 126 hotel industry employees was investigated in this study, and the collected data were used for subsequent statistical analysis. This main purpose of this study is to explore how participative leadership can influence employees’ service innovation performance via knowledge sharing of post epidemic era. Based on the concept of reciprocity and mutual feedback of social individuals in social exchange theory, combined with the perspective of leadership theory, this study points out that participative leadership can effectively influence hotel employees to carry out a higher degree of knowledge sharing. On the other hand, from the literature on knowledge management and service innovation performance, this study points out that knowledge sharing can help hotel staffs exhibit better service innovation performance. Finally, this study also performs a Sobel test to verify that knowledge sharing plays a mediating role between participative leadership and service innovation performance. Implication for hotel managers and practical suggestions were discussed.},
 year = {2023}
}

Copy | Download

TY  - JOUR
T1  - Multiple Mechanisms Affecting Service Innovation Performance in the Post-COVID-19 Era: The Impact of Leadership and Knowledge Sharing
AU  - Tso Jen Chen
AU  - Chi Min Wu
AU  - Shih Hao Chen
AU  - Su Chen Hsieh
AU  - Shang Fang Hsu
Y1  - 2023/08/04
PY  - 2023
N1  - https://doi.org/10.11648/j.ijefm.20231104.13
DO  - 10.11648/j.ijefm.20231104.13
T2  - International Journal of Economics, Finance and Management Sciences
JF  - International Journal of Economics, Finance and Management Sciences
JO  - International Journal of Economics, Finance and Management Sciences
SP  - 188
EP  - 192
PB  - Science Publishing Group
SN  - 2326-9561
UR  - https://doi.org/10.11648/j.ijefm.20231104.13
AB  - This study aims to explore the causal relationship among participative leadership, knowledge sharing, and service innovation performance in the hotel context of post epidemic era. Due to the outbreak of the COVID-19 epidemic, many industries have been affected, especially the hotel industry, which has been severely impacted. Therefore, in the post-epidemic era, hotel managers began to think about how to improve the knowledge sharing efficiency and service innovation performance of their hotel employees in product or service processes. A valid sample of 126 hotel industry employees was investigated in this study, and the collected data were used for subsequent statistical analysis. This main purpose of this study is to explore how participative leadership can influence employees’ service innovation performance via knowledge sharing of post epidemic era. Based on the concept of reciprocity and mutual feedback of social individuals in social exchange theory, combined with the perspective of leadership theory, this study points out that participative leadership can effectively influence hotel employees to carry out a higher degree of knowledge sharing. On the other hand, from the literature on knowledge management and service innovation performance, this study points out that knowledge sharing can help hotel staffs exhibit better service innovation performance. Finally, this study also performs a Sobel test to verify that knowledge sharing plays a mediating role between participative leadership and service innovation performance. Implication for hotel managers and practical suggestions were discussed.
VL  - 11
IS  - 4
ER  -

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