Construction of Quality Indicators of Outpatient Care Based on Delphi Method and Analytic Hierarchy Process

Liu Manli; Lin Qingran; Liu Guilin; Wang Lin; Li Yanfei; Yan Ling

doi:doi:10.11648/j.jfmhc.20200602.11

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Construction of Quality Indicators of Outpatient Care Based on Delphi Method and Analytic Hierarchy Process

Liu Manli, Lin Qingran, Liu Guilin, Wang Lin, Li Yanfei, Yan Ling

Published in Journal of Family Medicine and Health Care (Volume 6, Issue 2)

Received: 29 April 2020 Accepted: 11 May 2020 Published: 15 May 2020

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Abstract

Objective: We aim to build a standard quality evaluation indicator system to provide a scientific quantitative evaluation tool for the assessment of the quality of outpatient care. Methods: we drew up the content of the indicator system for quality of outpatient care through searching literature at home and abroad and decided the indicators and their weight based on the Delphi method and analytic hierarchy process. Results: The collection rates of the expert consultation questionnaires were 95.45% and 100% for the first and second round and the coefficients of authority were 0.881 and 0.877, and Kendall coefficients of concordance were 0.303 and 0.313 respectively. The quality evaluation indicators of outpatient care consists of 3 first-level indicators, 14 second-level indicators and 56 third-level indicators. Conclusions: The indicator system for evaluation of quality of outpatient care is scientific and reliable and thus can be used as a tool for the evaluation of the quality of outpatient care, providing basis for continuous improvement of outpatient care quality.

Published in	Journal of Family Medicine and Health Care (Volume 6, Issue 2)
DOI	10.11648/j.jfmhc.20200602.11
Page(s)	31-38
Creative Commons	This is an Open Access article, distributed under the terms of the Creative Commons Attribution 4.0 International License (http://creativecommons.org/licenses/by/4.0/), which permits unrestricted use, distribution and reproduction in any medium or format, provided the original work is properly cited.
Copyright	Copyright © The Author(s), 2020. Published by Science Publishing Group

Keywords

Outpatient, Quality of Care, Delphi, Analytic Hierarchy Process

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APA Style

Liu Manli, Lin Qingran, Liu Guilin, Wang Lin, Li Yanfei, et al. (2020). Construction of Quality Indicators of Outpatient Care Based on Delphi Method and Analytic Hierarchy Process. Journal of Family Medicine and Health Care, 6(2), 31-38. https://doi.org/10.11648/j.jfmhc.20200602.11

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ACS Style

Liu Manli; Lin Qingran; Liu Guilin; Wang Lin; Li Yanfei, et al. Construction of Quality Indicators of Outpatient Care Based on Delphi Method and Analytic Hierarchy Process. J. Fam. Med. Health Care 2020, 6(2), 31-38. doi: 10.11648/j.jfmhc.20200602.11

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AMA Style

Liu Manli, Lin Qingran, Liu Guilin, Wang Lin, Li Yanfei, et al. Construction of Quality Indicators of Outpatient Care Based on Delphi Method and Analytic Hierarchy Process. J Fam Med Health Care. 2020;6(2):31-38. doi: 10.11648/j.jfmhc.20200602.11

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@article{10.11648/j.jfmhc.20200602.11,
  author = {Liu Manli and Lin Qingran and Liu Guilin and Wang Lin and Li Yanfei and Yan Ling},
  title = {Construction of Quality Indicators of Outpatient Care Based on Delphi Method and Analytic Hierarchy Process},
  journal = {Journal of Family Medicine and Health Care},
  volume = {6},
  number = {2},
  pages = {31-38},
  doi = {10.11648/j.jfmhc.20200602.11},
  url = {https://doi.org/10.11648/j.jfmhc.20200602.11},
  eprint = {https://article.sciencepublishinggroup.com/pdf/10.11648.j.jfmhc.20200602.11},
  abstract = {Objective: We aim to build a standard quality evaluation indicator system to provide a scientific quantitative evaluation tool for the assessment of the quality of outpatient care. Methods: we drew up the content of the indicator system for quality of outpatient care through searching literature at home and abroad and decided the indicators and their weight based on the Delphi method and analytic hierarchy process. Results: The collection rates of the expert consultation questionnaires were 95.45% and 100% for the first and second round and the coefficients of authority were 0.881 and 0.877, and Kendall coefficients of concordance were 0.303 and 0.313 respectively. The quality evaluation indicators of outpatient care consists of 3 first-level indicators, 14 second-level indicators and 56 third-level indicators. Conclusions: The indicator system for evaluation of quality of outpatient care is scientific and reliable and thus can be used as a tool for the evaluation of the quality of outpatient care, providing basis for continuous improvement of outpatient care quality.},
 year = {2020}
}

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TY  - JOUR
T1  - Construction of Quality Indicators of Outpatient Care Based on Delphi Method and Analytic Hierarchy Process
AU  - Liu Manli
AU  - Lin Qingran
AU  - Liu Guilin
AU  - Wang Lin
AU  - Li Yanfei
AU  - Yan Ling
Y1  - 2020/05/15
PY  - 2020
N1  - https://doi.org/10.11648/j.jfmhc.20200602.11
DO  - 10.11648/j.jfmhc.20200602.11
T2  - Journal of Family Medicine and Health Care
JF  - Journal of Family Medicine and Health Care
JO  - Journal of Family Medicine and Health Care
SP  - 31
EP  - 38
PB  - Science Publishing Group
SN  - 2469-8342
UR  - https://doi.org/10.11648/j.jfmhc.20200602.11
AB  - Objective: We aim to build a standard quality evaluation indicator system to provide a scientific quantitative evaluation tool for the assessment of the quality of outpatient care. Methods: we drew up the content of the indicator system for quality of outpatient care through searching literature at home and abroad and decided the indicators and their weight based on the Delphi method and analytic hierarchy process. Results: The collection rates of the expert consultation questionnaires were 95.45% and 100% for the first and second round and the coefficients of authority were 0.881 and 0.877, and Kendall coefficients of concordance were 0.303 and 0.313 respectively. The quality evaluation indicators of outpatient care consists of 3 first-level indicators, 14 second-level indicators and 56 third-level indicators. Conclusions: The indicator system for evaluation of quality of outpatient care is scientific and reliable and thus can be used as a tool for the evaluation of the quality of outpatient care, providing basis for continuous improvement of outpatient care quality.
VL  - 6
IS  - 2
ER  -

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Author Information

Liu Manli

The First Clinical Medical College of Jinan University, Guangzhou, China
Lin Qingran

The First Affiliated Hospital of Jinan University, Guangzhou, China
Liu Guilin

University of Chinese Academy of Sciences Shenzhen Hospital (Guangming), Shenzhen, China
Wang Lin

The First Affiliated Hospital of Jinan University, Guangzhou, China
Li Yanfei

The First Affiliated Hospital of Jinan University, Guangzhou, China
Yan Ling

The First Clinical Medical College of Jinan University, Guangzhou, China

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Plain Text BibTeX RIS

APA Style

Liu Manli, Lin Qingran, Liu Guilin, Wang Lin, Li Yanfei, et al. (2020). Construction of Quality Indicators of Outpatient Care Based on Delphi Method and Analytic Hierarchy Process. Journal of Family Medicine and Health Care, 6(2), 31-38. https://doi.org/10.11648/j.jfmhc.20200602.11

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ACS Style

Liu Manli; Lin Qingran; Liu Guilin; Wang Lin; Li Yanfei, et al. Construction of Quality Indicators of Outpatient Care Based on Delphi Method and Analytic Hierarchy Process. J. Fam. Med. Health Care 2020, 6(2), 31-38. doi: 10.11648/j.jfmhc.20200602.11

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AMA Style

Liu Manli, Lin Qingran, Liu Guilin, Wang Lin, Li Yanfei, et al. Construction of Quality Indicators of Outpatient Care Based on Delphi Method and Analytic Hierarchy Process. J Fam Med Health Care. 2020;6(2):31-38. doi: 10.11648/j.jfmhc.20200602.11

Copy | Download

@article{10.11648/j.jfmhc.20200602.11,
  author = {Liu Manli and Lin Qingran and Liu Guilin and Wang Lin and Li Yanfei and Yan Ling},
  title = {Construction of Quality Indicators of Outpatient Care Based on Delphi Method and Analytic Hierarchy Process},
  journal = {Journal of Family Medicine and Health Care},
  volume = {6},
  number = {2},
  pages = {31-38},
  doi = {10.11648/j.jfmhc.20200602.11},
  url = {https://doi.org/10.11648/j.jfmhc.20200602.11},
  eprint = {https://article.sciencepublishinggroup.com/pdf/10.11648.j.jfmhc.20200602.11},
  abstract = {Objective: We aim to build a standard quality evaluation indicator system to provide a scientific quantitative evaluation tool for the assessment of the quality of outpatient care. Methods: we drew up the content of the indicator system for quality of outpatient care through searching literature at home and abroad and decided the indicators and their weight based on the Delphi method and analytic hierarchy process. Results: The collection rates of the expert consultation questionnaires were 95.45% and 100% for the first and second round and the coefficients of authority were 0.881 and 0.877, and Kendall coefficients of concordance were 0.303 and 0.313 respectively. The quality evaluation indicators of outpatient care consists of 3 first-level indicators, 14 second-level indicators and 56 third-level indicators. Conclusions: The indicator system for evaluation of quality of outpatient care is scientific and reliable and thus can be used as a tool for the evaluation of the quality of outpatient care, providing basis for continuous improvement of outpatient care quality.},
 year = {2020}
}

Copy | Download

TY  - JOUR
T1  - Construction of Quality Indicators of Outpatient Care Based on Delphi Method and Analytic Hierarchy Process
AU  - Liu Manli
AU  - Lin Qingran
AU  - Liu Guilin
AU  - Wang Lin
AU  - Li Yanfei
AU  - Yan Ling
Y1  - 2020/05/15
PY  - 2020
N1  - https://doi.org/10.11648/j.jfmhc.20200602.11
DO  - 10.11648/j.jfmhc.20200602.11
T2  - Journal of Family Medicine and Health Care
JF  - Journal of Family Medicine and Health Care
JO  - Journal of Family Medicine and Health Care
SP  - 31
EP  - 38
PB  - Science Publishing Group
SN  - 2469-8342
UR  - https://doi.org/10.11648/j.jfmhc.20200602.11
AB  - Objective: We aim to build a standard quality evaluation indicator system to provide a scientific quantitative evaluation tool for the assessment of the quality of outpatient care. Methods: we drew up the content of the indicator system for quality of outpatient care through searching literature at home and abroad and decided the indicators and their weight based on the Delphi method and analytic hierarchy process. Results: The collection rates of the expert consultation questionnaires were 95.45% and 100% for the first and second round and the coefficients of authority were 0.881 and 0.877, and Kendall coefficients of concordance were 0.303 and 0.313 respectively. The quality evaluation indicators of outpatient care consists of 3 first-level indicators, 14 second-level indicators and 56 third-level indicators. Conclusions: The indicator system for evaluation of quality of outpatient care is scientific and reliable and thus can be used as a tool for the evaluation of the quality of outpatient care, providing basis for continuous improvement of outpatient care quality.
VL  - 6
IS  - 2
ER  -

Copy | Download