The Impact of ERP System on the Customer Performance: A Case Study in the Institution of Higher Education in Kingdom of Saudi Arabia

Hussain Ahmad Awad

doi:doi:10.11648/j.ijefm.20160403.16

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The Impact of ERP System on the Customer Performance: A Case Study in the Institution of Higher Education in Kingdom of Saudi Arabia

Hussain Ahmad Awad

Published in International Journal of Economics, Finance and Management Sciences (Volume 4, Issue 3)

Received: 6 March 2016 Accepted: 21 March 2016 Published: 11 May 2016

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Abstract

ERP system has become one of the most primary pillars that organizations depend on to guarantee a great success in the markets. The significance of ERP has been proved through its obvious privileges by various studies in this field. The former successful history of these systems depends on the value added on organizations performance; therefore, its influence on organizations has been considered among the hottest topic till qualitative and quantitative measures have come into application in order to determine the success or failure of enterprise system. Having an overview on the previous studies of ERP system evaluation, one will find that the impact of this system on external consumer has been excluded in spite of being a fundamental part of organization’s environment. The researcher aims at investigating the effect of ERP systems used at universities on the students’ academic performance through which a field study will be held `in three universities with an updated ERP system.

Published in	International Journal of Economics, Finance and Management Sciences (Volume 4, Issue 3)
DOI	10.11648/j.ijefm.20160403.16
Page(s)	138-142
Creative Commons	This is an Open Access article, distributed under the terms of the Creative Commons Attribution 4.0 International License (http://creativecommons.org/licenses/by/4.0/), which permits unrestricted use, distribution and reproduction in any medium or format, provided the original work is properly cited.
Copyright	Copyright © The Author(s), 2016. Published by Science Publishing Group

Keywords

ERP System in the Institution of Higher Education, System Internal Customer, System External Customer Performance

References

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APA Style

Hussain Ahmad Awad. (2016). The Impact of ERP System on the Customer Performance: A Case Study in the Institution of Higher Education in Kingdom of Saudi Arabia. International Journal of Economics, Finance and Management Sciences, 4(3), 138-142. https://doi.org/10.11648/j.ijefm.20160403.16

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ACS Style

Hussain Ahmad Awad. The Impact of ERP System on the Customer Performance: A Case Study in the Institution of Higher Education in Kingdom of Saudi Arabia. Int. J. Econ. Finance Manag. Sci. 2016, 4(3), 138-142. doi: 10.11648/j.ijefm.20160403.16

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AMA Style

Hussain Ahmad Awad. The Impact of ERP System on the Customer Performance: A Case Study in the Institution of Higher Education in Kingdom of Saudi Arabia. Int J Econ Finance Manag Sci. 2016;4(3):138-142. doi: 10.11648/j.ijefm.20160403.16

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@article{10.11648/j.ijefm.20160403.16,
  author = {Hussain Ahmad Awad},
  title = {The Impact of ERP System on the Customer Performance: A Case Study in the Institution of Higher Education in Kingdom of Saudi Arabia},
  journal = {International Journal of Economics, Finance and Management Sciences},
  volume = {4},
  number = {3},
  pages = {138-142},
  doi = {10.11648/j.ijefm.20160403.16},
  url = {https://doi.org/10.11648/j.ijefm.20160403.16},
  eprint = {https://article.sciencepublishinggroup.com/pdf/10.11648.j.ijefm.20160403.16},
  abstract = {ERP system has become one of the most primary pillars that organizations depend on to guarantee a great success in the markets. The significance of ERP has been proved through its obvious privileges by various studies in this field. The former successful history of these systems depends on the value added on organizations performance; therefore, its influence on organizations has been considered among the hottest topic till qualitative and quantitative measures have come into application in order to determine the success or failure of enterprise system. Having an overview on the previous studies of ERP system evaluation, one will find that the impact of this system on external consumer has been excluded in spite of being a fundamental part of organization’s environment. The researcher aims at investigating the effect of ERP systems used at universities on the students’ academic performance through which a field study will be held `in three universities with an updated ERP system.},
 year = {2016}
}

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TY  - JOUR
T1  - The Impact of ERP System on the Customer Performance: A Case Study in the Institution of Higher Education in Kingdom of Saudi Arabia
AU  - Hussain Ahmad Awad
Y1  - 2016/05/11
PY  - 2016
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DO  - 10.11648/j.ijefm.20160403.16
T2  - International Journal of Economics, Finance and Management Sciences
JF  - International Journal of Economics, Finance and Management Sciences
JO  - International Journal of Economics, Finance and Management Sciences
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AB  - ERP system has become one of the most primary pillars that organizations depend on to guarantee a great success in the markets. The significance of ERP has been proved through its obvious privileges by various studies in this field. The former successful history of these systems depends on the value added on organizations performance; therefore, its influence on organizations has been considered among the hottest topic till qualitative and quantitative measures have come into application in order to determine the success or failure of enterprise system. Having an overview on the previous studies of ERP system evaluation, one will find that the impact of this system on external consumer has been excluded in spite of being a fundamental part of organization’s environment. The researcher aims at investigating the effect of ERP systems used at universities on the students’ academic performance through which a field study will be held `in three universities with an updated ERP system.
VL  - 4
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Author Information

Hussain Ahmad Awad

MIS Department, Faculty of Business – Khulais, University of Jeddah, Jeddah, KSA

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APA Style

Hussain Ahmad Awad. (2016). The Impact of ERP System on the Customer Performance: A Case Study in the Institution of Higher Education in Kingdom of Saudi Arabia. International Journal of Economics, Finance and Management Sciences, 4(3), 138-142. https://doi.org/10.11648/j.ijefm.20160403.16

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ACS Style

Hussain Ahmad Awad. The Impact of ERP System on the Customer Performance: A Case Study in the Institution of Higher Education in Kingdom of Saudi Arabia. Int. J. Econ. Finance Manag. Sci. 2016, 4(3), 138-142. doi: 10.11648/j.ijefm.20160403.16

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AMA Style

Hussain Ahmad Awad. The Impact of ERP System on the Customer Performance: A Case Study in the Institution of Higher Education in Kingdom of Saudi Arabia. Int J Econ Finance Manag Sci. 2016;4(3):138-142. doi: 10.11648/j.ijefm.20160403.16

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@article{10.11648/j.ijefm.20160403.16,
  author = {Hussain Ahmad Awad},
  title = {The Impact of ERP System on the Customer Performance: A Case Study in the Institution of Higher Education in Kingdom of Saudi Arabia},
  journal = {International Journal of Economics, Finance and Management Sciences},
  volume = {4},
  number = {3},
  pages = {138-142},
  doi = {10.11648/j.ijefm.20160403.16},
  url = {https://doi.org/10.11648/j.ijefm.20160403.16},
  eprint = {https://article.sciencepublishinggroup.com/pdf/10.11648.j.ijefm.20160403.16},
  abstract = {ERP system has become one of the most primary pillars that organizations depend on to guarantee a great success in the markets. The significance of ERP has been proved through its obvious privileges by various studies in this field. The former successful history of these systems depends on the value added on organizations performance; therefore, its influence on organizations has been considered among the hottest topic till qualitative and quantitative measures have come into application in order to determine the success or failure of enterprise system. Having an overview on the previous studies of ERP system evaluation, one will find that the impact of this system on external consumer has been excluded in spite of being a fundamental part of organization’s environment. The researcher aims at investigating the effect of ERP systems used at universities on the students’ academic performance through which a field study will be held `in three universities with an updated ERP system.},
 year = {2016}
}

Copy | Download

TY  - JOUR
T1  - The Impact of ERP System on the Customer Performance: A Case Study in the Institution of Higher Education in Kingdom of Saudi Arabia
AU  - Hussain Ahmad Awad
Y1  - 2016/05/11
PY  - 2016
N1  - https://doi.org/10.11648/j.ijefm.20160403.16
DO  - 10.11648/j.ijefm.20160403.16
T2  - International Journal of Economics, Finance and Management Sciences
JF  - International Journal of Economics, Finance and Management Sciences
JO  - International Journal of Economics, Finance and Management Sciences
SP  - 138
EP  - 142
PB  - Science Publishing Group
SN  - 2326-9561
UR  - https://doi.org/10.11648/j.ijefm.20160403.16
AB  - ERP system has become one of the most primary pillars that organizations depend on to guarantee a great success in the markets. The significance of ERP has been proved through its obvious privileges by various studies in this field. The former successful history of these systems depends on the value added on organizations performance; therefore, its influence on organizations has been considered among the hottest topic till qualitative and quantitative measures have come into application in order to determine the success or failure of enterprise system. Having an overview on the previous studies of ERP system evaluation, one will find that the impact of this system on external consumer has been excluded in spite of being a fundamental part of organization’s environment. The researcher aims at investigating the effect of ERP systems used at universities on the students’ academic performance through which a field study will be held `in three universities with an updated ERP system.
VL  - 4
IS  - 3
ER  -

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