New Challenges for the Global Quality Management Systems in a Dynamic Environment - Development of Theoretical Framework

Aviva Bashan; Alon Ben-Jacob

doi:doi:10.11648/j.ajmse.20230801.14

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New Challenges for the Global Quality Management Systems in a Dynamic Environment - Development of Theoretical Framework

Aviva Bashan, Alon Ben-Jacob

Published in American Journal of Management Science and Engineering (Volume 8, Issue 1)

Received: 11 January 2023 Accepted: 13 March 2023 Published: 28 March 2023

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Abstract

Globalization processes are relatively new phenomena, that have increasing trend in the industry, and mature insights into the complexity of management systems operating in a global environment are still developing. Therefore, this study used a systemic perspective to generate an initial body of knowledge about the challenges faced by global quality systems after the corporate expansion processes that can be drive from strategic partnerships and Mergers & Acquisitions (M&A) and be result in multinational companies. Data was collected from intensive field research concerning the development processes of 18 international companies for three years and analyzed using the Grounded Theory methodology. The analysis yielded the key variables that influence the work environment, constraints, interfaces, and goals of global quality management systems, as functional systems within complex, multinational, multi-interface companies operating in a competitive, dynamic, and changing market. The following five themes common to multiple variables were identified: The dynamic of global expansion, The development levels in global QMS as part of the expansion process on MNCs, the complexity of mutual relationship that aren’t expressed in the conduct of the global QMS, the difficulty in regulating local and global needs of the QMS, and the lack of strategic concept for integrative management of the global QMS. Based on these five themes a model was proposed to study further the challenges faced by global quality systems. This paper is distinctive in that it adds dynamism as a dimension in the process of developing international quality systems and blends strategic, operational, and marketing rationale into thinking about quality systems. This research contributes to the construction of an initial body of knowledge that which presents, in a broad and integrative manner, the key issues concerning global quality systems, the process of their development, how they function and challenges they face.

Published in	American Journal of Management Science and Engineering (Volume 8, Issue 1)
DOI	10.11648/j.ajmse.20230801.14
Page(s)	19-34
Creative Commons	This is an Open Access article, distributed under the terms of the Creative Commons Attribution 4.0 International License (http://creativecommons.org/licenses/by/4.0/), which permits unrestricted use, distribution and reproduction in any medium or format, provided the original work is properly cited.
Copyright	Copyright © The Author(s), 2023. Published by Science Publishing Group

Keywords

Globalization, Quality Management System, Global Quality Management, Mergers & Acquisitions, Integration Multinational Organization, Strategic Management, Strategic Partnerships

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Aviva Bashan, Alon Ben-Jacob. (2023). New Challenges for the Global Quality Management Systems in a Dynamic Environment - Development of Theoretical Framework. American Journal of Management Science and Engineering, 8(1), 19-34. https://doi.org/10.11648/j.ajmse.20230801.14

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Aviva Bashan; Alon Ben-Jacob. New Challenges for the Global Quality Management Systems in a Dynamic Environment - Development of Theoretical Framework. Am. J. Manag. Sci. Eng. 2023, 8(1), 19-34. doi: 10.11648/j.ajmse.20230801.14

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Aviva Bashan, Alon Ben-Jacob. New Challenges for the Global Quality Management Systems in a Dynamic Environment - Development of Theoretical Framework. Am J Manag Sci Eng. 2023;8(1):19-34. doi: 10.11648/j.ajmse.20230801.14

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@article{10.11648/j.ajmse.20230801.14,
  author = {Aviva Bashan and Alon Ben-Jacob},
  title = {New Challenges for the Global Quality Management Systems in a Dynamic Environment - Development of Theoretical Framework},
  journal = {American Journal of Management Science and Engineering},
  volume = {8},
  number = {1},
  pages = {19-34},
  doi = {10.11648/j.ajmse.20230801.14},
  url = {https://doi.org/10.11648/j.ajmse.20230801.14},
  eprint = {https://article.sciencepublishinggroup.com/pdf/10.11648.j.ajmse.20230801.14},
  abstract = {Globalization processes are relatively new phenomena, that have increasing trend in the industry, and mature insights into the complexity of management systems operating in a global environment are still developing. Therefore, this study used a systemic perspective to generate an initial body of knowledge about the challenges faced by global quality systems after the corporate expansion processes that can be drive from strategic partnerships and Mergers & Acquisitions (M&A) and be result in multinational companies. Data was collected from intensive field research concerning the development processes of 18 international companies for three years and analyzed using the Grounded Theory methodology. The analysis yielded the key variables that influence the work environment, constraints, interfaces, and goals of global quality management systems, as functional systems within complex, multinational, multi-interface companies operating in a competitive, dynamic, and changing market. The following five themes common to multiple variables were identified: The dynamic of global expansion, The development levels in global QMS as part of the expansion process on MNCs, the complexity of mutual relationship that aren’t expressed in the conduct of the global QMS, the difficulty in regulating local and global needs of the QMS, and the lack of strategic concept for integrative management of the global QMS. Based on these five themes a model was proposed to study further the challenges faced by global quality systems. This paper is distinctive in that it adds dynamism as a dimension in the process of developing international quality systems and blends strategic, operational, and marketing rationale into thinking about quality systems. This research contributes to the construction of an initial body of knowledge that which presents, in a broad and integrative manner, the key issues concerning global quality systems, the process of their development, how they function and challenges they face.},
 year = {2023}
}

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TY  - JOUR
T1  - New Challenges for the Global Quality Management Systems in a Dynamic Environment - Development of Theoretical Framework
AU  - Aviva Bashan
AU  - Alon Ben-Jacob
Y1  - 2023/03/28
PY  - 2023
N1  - https://doi.org/10.11648/j.ajmse.20230801.14
DO  - 10.11648/j.ajmse.20230801.14
T2  - American Journal of Management Science and Engineering
JF  - American Journal of Management Science and Engineering
JO  - American Journal of Management Science and Engineering
SP  - 19
EP  - 34
PB  - Science Publishing Group
SN  - 2575-1379
UR  - https://doi.org/10.11648/j.ajmse.20230801.14
AB  - Globalization processes are relatively new phenomena, that have increasing trend in the industry, and mature insights into the complexity of management systems operating in a global environment are still developing. Therefore, this study used a systemic perspective to generate an initial body of knowledge about the challenges faced by global quality systems after the corporate expansion processes that can be drive from strategic partnerships and Mergers & Acquisitions (M&A) and be result in multinational companies. Data was collected from intensive field research concerning the development processes of 18 international companies for three years and analyzed using the Grounded Theory methodology. The analysis yielded the key variables that influence the work environment, constraints, interfaces, and goals of global quality management systems, as functional systems within complex, multinational, multi-interface companies operating in a competitive, dynamic, and changing market. The following five themes common to multiple variables were identified: The dynamic of global expansion, The development levels in global QMS as part of the expansion process on MNCs, the complexity of mutual relationship that aren’t expressed in the conduct of the global QMS, the difficulty in regulating local and global needs of the QMS, and the lack of strategic concept for integrative management of the global QMS. Based on these five themes a model was proposed to study further the challenges faced by global quality systems. This paper is distinctive in that it adds dynamism as a dimension in the process of developing international quality systems and blends strategic, operational, and marketing rationale into thinking about quality systems. This research contributes to the construction of an initial body of knowledge that which presents, in a broad and integrative manner, the key issues concerning global quality systems, the process of their development, how they function and challenges they face.
VL  - 8
IS  - 1
ER  -

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Author Information

Aviva Bashan

The School of Industrial Engineering and Management, Afeka Tel Aviv Academic College of Engineering, Tel Aviv, Israel
Alon Ben-Jacob

College of Management and Technology, Walden University, Minneapolis, The United States

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Aviva Bashan, Alon Ben-Jacob. (2023). New Challenges for the Global Quality Management Systems in a Dynamic Environment - Development of Theoretical Framework. American Journal of Management Science and Engineering, 8(1), 19-34. https://doi.org/10.11648/j.ajmse.20230801.14

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Aviva Bashan; Alon Ben-Jacob. New Challenges for the Global Quality Management Systems in a Dynamic Environment - Development of Theoretical Framework. Am. J. Manag. Sci. Eng. 2023, 8(1), 19-34. doi: 10.11648/j.ajmse.20230801.14

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AMA Style

Aviva Bashan, Alon Ben-Jacob. New Challenges for the Global Quality Management Systems in a Dynamic Environment - Development of Theoretical Framework. Am J Manag Sci Eng. 2023;8(1):19-34. doi: 10.11648/j.ajmse.20230801.14

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@article{10.11648/j.ajmse.20230801.14,
  author = {Aviva Bashan and Alon Ben-Jacob},
  title = {New Challenges for the Global Quality Management Systems in a Dynamic Environment - Development of Theoretical Framework},
  journal = {American Journal of Management Science and Engineering},
  volume = {8},
  number = {1},
  pages = {19-34},
  doi = {10.11648/j.ajmse.20230801.14},
  url = {https://doi.org/10.11648/j.ajmse.20230801.14},
  eprint = {https://article.sciencepublishinggroup.com/pdf/10.11648.j.ajmse.20230801.14},
  abstract = {Globalization processes are relatively new phenomena, that have increasing trend in the industry, and mature insights into the complexity of management systems operating in a global environment are still developing. Therefore, this study used a systemic perspective to generate an initial body of knowledge about the challenges faced by global quality systems after the corporate expansion processes that can be drive from strategic partnerships and Mergers & Acquisitions (M&A) and be result in multinational companies. Data was collected from intensive field research concerning the development processes of 18 international companies for three years and analyzed using the Grounded Theory methodology. The analysis yielded the key variables that influence the work environment, constraints, interfaces, and goals of global quality management systems, as functional systems within complex, multinational, multi-interface companies operating in a competitive, dynamic, and changing market. The following five themes common to multiple variables were identified: The dynamic of global expansion, The development levels in global QMS as part of the expansion process on MNCs, the complexity of mutual relationship that aren’t expressed in the conduct of the global QMS, the difficulty in regulating local and global needs of the QMS, and the lack of strategic concept for integrative management of the global QMS. Based on these five themes a model was proposed to study further the challenges faced by global quality systems. This paper is distinctive in that it adds dynamism as a dimension in the process of developing international quality systems and blends strategic, operational, and marketing rationale into thinking about quality systems. This research contributes to the construction of an initial body of knowledge that which presents, in a broad and integrative manner, the key issues concerning global quality systems, the process of their development, how they function and challenges they face.},
 year = {2023}
}

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TY  - JOUR
T1  - New Challenges for the Global Quality Management Systems in a Dynamic Environment - Development of Theoretical Framework
AU  - Aviva Bashan
AU  - Alon Ben-Jacob
Y1  - 2023/03/28
PY  - 2023
N1  - https://doi.org/10.11648/j.ajmse.20230801.14
DO  - 10.11648/j.ajmse.20230801.14
T2  - American Journal of Management Science and Engineering
JF  - American Journal of Management Science and Engineering
JO  - American Journal of Management Science and Engineering
SP  - 19
EP  - 34
PB  - Science Publishing Group
SN  - 2575-1379
UR  - https://doi.org/10.11648/j.ajmse.20230801.14
AB  - Globalization processes are relatively new phenomena, that have increasing trend in the industry, and mature insights into the complexity of management systems operating in a global environment are still developing. Therefore, this study used a systemic perspective to generate an initial body of knowledge about the challenges faced by global quality systems after the corporate expansion processes that can be drive from strategic partnerships and Mergers & Acquisitions (M&A) and be result in multinational companies. Data was collected from intensive field research concerning the development processes of 18 international companies for three years and analyzed using the Grounded Theory methodology. The analysis yielded the key variables that influence the work environment, constraints, interfaces, and goals of global quality management systems, as functional systems within complex, multinational, multi-interface companies operating in a competitive, dynamic, and changing market. The following five themes common to multiple variables were identified: The dynamic of global expansion, The development levels in global QMS as part of the expansion process on MNCs, the complexity of mutual relationship that aren’t expressed in the conduct of the global QMS, the difficulty in regulating local and global needs of the QMS, and the lack of strategic concept for integrative management of the global QMS. Based on these five themes a model was proposed to study further the challenges faced by global quality systems. This paper is distinctive in that it adds dynamism as a dimension in the process of developing international quality systems and blends strategic, operational, and marketing rationale into thinking about quality systems. This research contributes to the construction of an initial body of knowledge that which presents, in a broad and integrative manner, the key issues concerning global quality systems, the process of their development, how they function and challenges they face.
VL  - 8
IS  - 1
ER  -

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