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Service Quality and Student Satisfaction: A Case Study on Private Universities in Bangladesh
Mohammad Asaduzzaman,
Moyazzem Hossain,
Mahabubur Rahman
Issue:
Volume 1, Issue 3, June 2013
Pages:
128-135
Received:
19 May 2013
Published:
30 May 2013
DOI:
10.11648/j.ijefm.20130103.11
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Abstract: With an ever growing assortment of educational options, students seek institutions that will provide for them a unique educational experience that they will remember for a life time. In addition, the present student is a customer seeking an educational program that will prepare him/her for a successful career and gainful employment. Since institutional budgets are developed based upon projected enrolments, it is becoming crucial for private institutions to retain the students they recruit. This situation has created a need for continued research in the area of student satisfaction and student retention. A reduction in student numbers, therefore, leads to a reduction in budgeted funds available to operate, maintain, and grow a private institution. This study attempts to examine the relationship between service quality dimensions and overall service quality (tangibility, responsiveness, reliability, assurance and empathy) and students satisfaction. Furthermore, this study is also examining critical factors in service quality dimensions (tangibility, responsiveness, reliability, assurance and empathy) that contribute most to the satisfaction of the students. This study was conducted using a set of questionnaire to 550 Business students from Private University institutions, Dhaka City, Bangladesh. Among the respondents, male respondents were 411, thus representing 75% of the total population, whereas the female respondents were 139 and thus representing 25% of the total population. All the respondents are undergraduate students. Majority of the Student population were between 18 to 24 years of age group. There is a significant correlation among all the constructs with student satisfaction. Factor 1 is by far the most important, accounting for the largest proportion of the variance (34 per cent), with eigenvalues greater than 3.00 (10.596). This factor includes a group of statements related to environment and facilities of the university, and is labeled here ‘tangibles’.
Abstract: With an ever growing assortment of educational options, students seek institutions that will provide for them a unique educational experience that they will remember for a life time. In addition, the present student is a customer seeking an educational program that will prepare him/her for a successful career and gainful employment. Since instituti...
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Farmer’s Profitability of Potato Cultivation at Rangpur District: The Socio-economic Context of Bangladesh
Abu Zafar Ahmed Mukul,
Shah Johir Rayhan,
Mohammad Masudul Hassan
Issue:
Volume 1, Issue 3, June 2013
Pages:
136-144
Received:
3 June 2013
Published:
30 June 2013
DOI:
10.11648/j.ijefm.20130103.12
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Abstract: Bangladesh is predominantly an agricultural country. Agriculture is the indispensable culture of Bangladesh. Agriculture has a enceinte contribution to the Gross Domestic Product (GDP) of the country. Earlier more than 50% of GDP came from this sector. Various types of crops are produced in this country. These crops might have been categorized into two-food crops and cash crops. Potato is one of the food-stuff of the most people of the world as well as Bangladesh. Potato crop is being treated as foremost crop. This study was conducted to approximation the cost of production and profitability of potato producers at Rangpur district. Data collected from 30 farmers using simple random sampling technique. The potato farmers showed individual differences in their socio-economic characteristics and absolute majority of them belonged to young age category (20-35 years) having medium family size, illiterate, medium farm size (0.34- 1.0 acre) , ( 1- 10 years) farming experience. Most of the respondents used cardinal variety of potato seed and sell their output at home. Farmers who sell potato in the market were more profitable than others. The study also designates that the large farmers were most profitable compared to others. Major problem faced by the potato farmers were lower price of potato during harvesting period, price fluctuation , shortage of capital, high charge of cold storage, lack of good quality seed, perish ability of potato, poor storage facility, higher price of inputs and lack of marketing facility etc. Proper steps should be postulated by Government to puzzle out this problem. The determinations of the study will generate basic economic data on the production practices of potato. At long last it will be helpful to the planners and policy makers in contriving micro or macro level policy for the enlargement of potato production in the country.
Abstract: Bangladesh is predominantly an agricultural country. Agriculture is the indispensable culture of Bangladesh. Agriculture has a enceinte contribution to the Gross Domestic Product (GDP) of the country. Earlier more than 50% of GDP came from this sector. Various types of crops are produced in this country. These crops might have been categorized into...
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On the Changing Role of Marketing within the Firm
Issue:
Volume 1, Issue 3, June 2013
Pages:
145-150
Received:
13 June 2013
Published:
10 July 2013
DOI:
10.11648/j.ijefm.20130103.13
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Abstract: The marketing department’s influence has diminished and marketing has less influence on strategic decisions. Marketing is placed mainly in a tactical, executive role. More marketing activities take place outside the conventional marketing department. Reasons for all that are the marketing department’s disappointing performance, lack of accountability and inadequate measurement; the mutual lack of understanding between marketeers and non-marketeers about the meaning, content and scope of marketing; and the inability of marketeers to coordinate the implementation of their plans. The disintegration of marketing can be balanced by small, highly specialized and well educated marketing centres of excellence, which monitor and stimulate market orientation, which direct all dispersed marketing activities, focusing on long-term strategic issues, such as branding, customer loyalty, and innovation. This requires marketeers to understand more about the challenges of organizational change.
Abstract: The marketing department’s influence has diminished and marketing has less influence on strategic decisions. Marketing is placed mainly in a tactical, executive role. More marketing activities take place outside the conventional marketing department. Reasons for all that are the marketing department’s disappointing performance, lack of accountabili...
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Strategic Human Resource Management (SHRM) Practices and Its Effect on Financial Performance: Evidence from Some Selected Scheduled Private Commercial Banks in Bangladesh
Tawhida Khatoon,
Muhammad Ruhul Amin,
Md. Moyazzem Hossain
Issue:
Volume 1, Issue 3, June 2013
Pages:
151-158
Received:
19 June 2013
Published:
10 July 2013
DOI:
10.11648/j.ijefm.20130103.14
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Abstract: Formulation and execution of Strategic Human Resource Management (SHRM) practices and its effect on perceived financial performance of any organization is a burning issue in the globalized competitive business era. This study aims to find out the relationship between SHRM and financial performance to ensure the sustainability and competitive advantage of the selected scheduled private commercial banks in Bangladesh. The research has been conducted on managers as sample of some private commercial banks during the period of January to November 2012 to collect the primary data. To evaluate the financial performance researchers have used annual reports of 2011 and 2012, journals, web sites etc. as secondary source. Survey research findings indicate that strategic integration and development of HRM were practiced to a full extent in the sampled firms. From the cross sectional analysis, the financial performance indicators show that the capital adequacy was mostly at satisfactory level compared with eh industry average. The quality of assets loan varies from bank to bank but most of them are performing at the desired level. Management efficiency was out-performing the standard in most of the cases. The profitability indicators ratio was also better than the average of private commercial banks. The result presented in this study suggests practicing intensive SHRM so that improved financial performance can be asserted to sustain in the competitive environment.
Abstract: Formulation and execution of Strategic Human Resource Management (SHRM) practices and its effect on perceived financial performance of any organization is a burning issue in the globalized competitive business era. This study aims to find out the relationship between SHRM and financial performance to ensure the sustainability and competitive advant...
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Production and Profitability of Banana in Bangladesh-An Economic Analysis
Abu Zafar Ahmed Mukul,
Md. Arafat Rahman
Issue:
Volume 1, Issue 3, June 2013
Pages:
159-165
Received:
6 June 2013
Published:
20 July 2013
DOI:
10.11648/j.ijefm.20130103.15
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Abstract: Banana production provides suitable options for subsistence and income generation in Bangladesh. It is a commercial fruit, but in context of Bangladesh, it is grown in limited area commercially. Inadequate marketing system in this sector affect the income of the producers and its trading which also limit the expansion of banana production in our country. We are trying to determine relative profitability of banana in Narsingdhi during the period January to March, 2013. In this study we investigate total cost, profit and benefit cost ratio for different marketing channel like banana producers, wholesalers and retailers. Profit for producer, wholesaler and retailer in banana production were Tk. 55002.8 per Hectare, Tk. 59.08 per Chari, and Tk. 122.67 per Chari respectively and benefit cost ratio for producers, wholesalers and retailers were 1.40, 1.30 and 1.41 respectively. We have also followed Cobb-Douglas production model was used to determine the contribution of some important inputs like land preparation, fertilizer, irrigation, insecticides, sucker and labor cost to production of banana. We also investigate to explore the problems of producing banana and offer suggestion for possible improvement in the existing marketing system.
Abstract: Banana production provides suitable options for subsistence and income generation in Bangladesh. It is a commercial fruit, but in context of Bangladesh, it is grown in limited area commercially. Inadequate marketing system in this sector affect the income of the producers and its trading which also limit the expansion of banana production in our co...
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The Relationships among Interest Rate, Exchange Rate and Stock Price: A BEKK - MGARCH Approach
Serpil Türkyılmaz,
Mesut Balıbey
Issue:
Volume 1, Issue 3, June 2013
Pages:
166-174
Received:
17 June 2013
Published:
20 July 2013
DOI:
10.11648/j.ijefm.20130103.16
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Abstract: This paper employs a BEKK-MGARCH model approach to generate the conditional variances of monthly stock exchange prices, exchange rates and interest rates for Turkey. For the sample period 2002:M1-2009:M1, before the effects of global economic crisis hit Turkey, the results indicate a significant transmission of shocks and volatility among these three financial sectors.
Abstract: This paper employs a BEKK-MGARCH model approach to generate the conditional variances of monthly stock exchange prices, exchange rates and interest rates for Turkey. For the sample period 2002:M1-2009:M1, before the effects of global economic crisis hit Turkey, the results indicate a significant transmission of shocks and volatility among these thr...
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Measuring Dynamic Market Risk Charge for Market Risks
Norhana Abd. Rahim,
Fauziah Hanim Tafri
Issue:
Volume 1, Issue 3, June 2013
Pages:
175-180
Received:
17 June 2013
Published:
30 July 2013
DOI:
10.11648/j.ijefm.20130103.17
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Abstract: An insurance company is significantly affected by market risks. In many current risk-based capital models, the market risk capital charge is determined by applying the fixed pre-determined percentage to the annual statement values regardless of market conditions. Many questions have been raised as to whether the fixed pre-determined percentage is the accurate measure of market risks. In response to this problem, this paper undertakes to determine a suitable percentage for the market risks faced by life insurers in Malaysia. The data involved in this paper are Kuala Lumpur Composite Index (KLCI), Malaysia Bond Index, foreign exchange rates and Housing Price Index (HPI) for year 2004 to 2009. The volatility model is used as proxy to measure the market risk charges. Then, a simulation is run to calculate the dynamic risk charges of market risks by adopting a dynamic financial analysis. Based on the analysis, the dynamic market risk charges are found to be higher for most of the assets classes during the crisis period compared to the normal period. As the ups and downs of the market conditions significantly affect the percentage of risk charge for market risks, it can be concluded that the fixed pre-determined percentage is not a practical measure.
Abstract: An insurance company is significantly affected by market risks. In many current risk-based capital models, the market risk capital charge is determined by applying the fixed pre-determined percentage to the annual statement values regardless of market conditions. Many questions have been raised as to whether the fixed pre-determined percentage is ...
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